• Report: #638200

Complaint Review: Universal Studios Orlando

  • Submitted: Mon, September 06, 2010
  • Updated: Mon, September 06, 2010

  • Reported By: ms. vacationer — gretna Louisiana United States of America
Universal Studios Orlando
1000 Universal Studios Plaza Orlando, Florida United States of America
  • Phone: 407-363-8000
  • Web:
  • Category: Hotel

Universal Studios Orlando Made alterations to my reservations without my knowledge/approval. They changed the resort location and wanted me to pay more even though I had an e-mail of my reservations. Orlando, Florida

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I made reservations for the Portofino Bay(Bay view) at Universal Studios Orlando. When I finished making my reservation and paid a deposit, I was given a confirmation # and told I would get an e-mail with confirmation also.

I didn't get the email several days later so I called back. When I did I was told my reservations were for The Portofino Bay (club level). I informed them I did not choose that and it needed to be changed to a Bay view type of room. They said they could change it but it was not the same price I was initially given. I had not received the email so I had to take the "new" price.

 At a later time I called to make a payment and was told again I would get an e-mail showing my payment. After waiting several days and no e-mail, I called universal studios and they said they would check the e-mail on file and confirmed my info. Well that's when they informed me my reservations were now at the Royal Pacific(standard view). I told them no I did not have a reservation at Royal Pacific, it's for Portofino Bay. They said they could change it if there was availability, but I would have to pay a price change because the Portofino Bay rooms are more expensive. 

I told them I have an e-mail with the confirmation of the Portofino Bay at a certain price and I will not pay more than I was told and have in writing. They would not honor that so I cancelled. I should not have to pay more, again, for what I was told in the intial reservation.

 I was told I would be given a full refund since it is outside of the 45 day policy BUT I would have to wait 14days, give or take a day or two, to get the credit back on my card and I would not receive a refund on the travel insurance. I have not seen a credit yet and it's 12 days now. This insurance I think they should refund also.

This report was posted on Ripoff Report on 09/06/2010 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Studios-Orlando/Orlando-Florida-32818/Universal-Studios-Orlando-Made-alterations-to-my-reservations-without-my-knowledgeapprov-638200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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