- Report: #1134307
Report - Rebuttal - Arbitrate
Complaint Review: Universal Travel Network
Universal Travel Network435 Nichols Rd., 200 Kansas City, Mo 64112 , Select State/Province USA
Universal Travel Network Adventure to Remember Deceitful business practices, lied, tried to keep getting more and more money after a written advertisement via fax and confirmed by phone. Kansas City Missouri
*Consumer Comment: Correction to last post
*Author of original report: Class action
*REBUTTAL Owner of company: Lawsuit
*Author of original report: Class Action reply
*Consumer Comment: Lawsuit against Universal Travel Network
*Author of original report: Take action
*Consumer Comment: My experience with Universal Travel Network
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I received a faxed advertisement at work for a travel deal to Hawaii for a buy three get one free 7 day/ 6 night condo with round trip airfare, condo included for $299.98 per person x 3.
i called and spoke with Greg who went over the package deal with me and confirmed all information. He mentioned that in addition to the $900.00 for three travelers with the fourth to travel free, there would be a $69.00 per person booking fee due at the time of booking and $38.00 per night taxes for the condo. I went through several details with him and agreed to purchase at this price.
I was was to have one year (up to 15 months) to use this trip. I received forms from The Travel Center asking me to pay the $69 per person booking fee, which I did. The initial $900.00 was drafted from my bank account and the $276.00 was paid by personal check.
When I notified The Travel Center in March that I was ready to begin the booking process and asked for my travel vouchers, I received a very curt/short email with an attachment of more forms that I was to complete and when I read through those forms, they stated "when your fees have cleared"...
i asked them them what fees they were referring to and was told "the booking fees". I mentioned that I had already paid those and they told me that they were "activation" fees, not the booking fees as I had been told previously.
At that point, I began to question their integrity and validity, so I called the next day and spoke with Adriana to go through all of it again.
i decided that they are not a legitimate operation and my son found these rip off reports in addition to several other complaints filed against these companies.
i sent two written reqjests to each company for cancelation and a refund. After some chasing, The Travel Center has agreed to refund me $176.00 which is the $276.00 less a $100 cancelation fee.
As of this filing, I have not received the refund.
i have not received any correspondence at all from Universal Travel Network for the $900.00 less a cancelation fee.
i am extremely disappointed and discouraged with their dishonesty and scam.
If anyone else is interested in filing a class action lawsuit, I would like to see them pay people back and pay for their scam. I would not mind at all to see them put out of business so that they cannot damage anyone else.
i would appreciate any feedback or suggestions on this.
This report was posted on Ripoff Report on 03/27/2014 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Travel-Network/Select-StateProvince/Universal-Travel-Network-Adventure-to-Remember-Deceitful-business-practices-lied-tried-1134307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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