• Report: #630094

Complaint Review: University Of Phoenix - Online

  • Submitted: Tue, August 10, 2010
  • Updated: Thu, August 26, 2010

  • Reported By: Laura — Alabama United States of America
University Of Phoenix - Online
3157 E Elwood St Phoenix, Arizona United States of America

University Of Phoenix - Online Axia College UOP Apollo Group UOP student who wants OUT Phoenix, Arizona

*Consumer Suggestion: response

*Consumer Comment: It's a SCAM RUN WHILE YOU CAN...........then SUE!

*UPDATE EX-employee responds: Answer to your questions about withdrawing

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I am presently a University of Phoenix student in week 9 of my first set of two classes.  I have become increasingly alarmed about the situation I am in.  I enrolled by phone and had no way to print out my enrollment agreement.  I have asked by phone and email for a copy to be sent to me, and have not received one yet.  I want to withdraw; and when I called to ask about this I was told I had not earned 60% of my credits required for my loan disburement.  I have asked and have gotten no clear answer about what this means.  I want to withdraw and have my 6 credits and not start my next two classes.  The first set of classes end on Sunday night and the next two begin on Monday morning.  I am afraid to withdraw before I am sure that they will count my current two classes, but if I wait until Monday I am afraid they will try to charge me for the next two classes.  I have called and left messages and have emailed and still have not gotten a clear explanation as to what happens if I withdraw or drop my upcoming classes.  Please respond if you know how I should handle this and let me know of any class action suit is in progress.  I am filing a complaint with the Arizona Attorney General's office.  http://www.azag.gov/AllComplaints.html

This report was posted on Ripoff Report on 08/10/2010 06:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/University-Of-Phoenix-Online/Phoenix-Arizona-85034/University-Of-Phoenix-Online-Axia-College-UOP-Apollo-Group-UOP-student-who-wants-OUT-Pho-630094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

response

AUTHOR: Jeanski - (USA)

Rain has provided some valuable advice, but you still need to check with the student loan servicer to ensure his/her numbers are correct. I would also like to point out that most colleges will NOT accept a transcript that is provided by a student, even if it is in a sealed envelope. The transcript must come directly from the issuing school to the Registrar of the receiving school.

To the second poster, forget the lawsuit. You have no grounds. The school is accredited, and accreditation applies to all the classes they offer. If your community college did not accept the credits, ask them why. Chances are you can test out of the courses you took at UofP through CLEP exams, thus saving the time and money required to repeat them at the community college. The transferability of courses is always up the receiving school. If you know you're going to transfer elsewhere at some point (say, after receiving an Associate's Degree) ask the receiving school which classes they will accept BEFORE starting at school #1. That applies to colleges everywhere, not just UofP or Axia. And always get it in writing :-)
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#2 Consumer Comment

It's a SCAM RUN WHILE YOU CAN...........then SUE!

AUTHOR: Happy1withshatteredreamz - (USA)

I WAS a student at UoP for a 2 year period. Let me tell you what I do know about this school.

Number 1: No, most of your credits are unlikely to transfer because the school may be "accredited" but the classes are not. I withdrew in 2009....I began going to Community College 3 days ago.......last week going through the enrollment last minute stuff I gave a printed copy of my transcript to my college just for general purposes. (I still have to get the official one.) Of my 24 credits I took, 3 are accepted: maybe 6 but the other 3 credits is actually a 1 credit class to explain how to adapt to college life. So yeah this college is a total SHAM! I am going to speak with the Attorney General and plead my case so maybe I can get my loans paid at least..........not looking for millions, just looking to correct the wrongs I have endured for 10 K in debt and ONE transferable class. If you are in UOP get your degree if you are a ways in.......if you only have 6 credits, GET OUT NOW! No colleges accept their core courses believe me I know. 21 of my credits are junk.
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#3 UPDATE EX-employee responds

Answer to your questions about withdrawing

AUTHOR: Rain - (United States of America)

I am assuming that when you say first classes, you are a student of Axia College for UOPX. Your credits will not be awarded until your final class grades post. Once posted, you can go to the UOPX website and request an official transcript to be sent to you. I would suggest getting 2-3 copies. On a couple of them, DO NOT OPEN THE LETTER because if you break the seal on the transcript envelope it will become  NON-OFFICIAL and no university will accept the credits from that transcript. IF you enroll elsewhere, instead of relying on UOPX registers office to sent a transcript, you could just mail the new college the unopened transcript.

THEY CAN ONLY CHARGE THE NEXT SENT OF CLASSES and removed the funds off you student account if your post attendance in the second set of classes. Attendance is 1 post a day, on two different days. I tdoes not matter where you post at all. If you post anything on two differnt days, you will then owe for the classes.

You are not required to start a block of classes back to back. Fiancial aid rules allow a student to take up to 28 days between classes and there is nothing that UOPX can do about it. ALSO your funds will be held on your student account for the time that you are out those 28 days, so do not let your enrollment counselor, financial aid or academic counsleor buffalo you into starting a class that you are not comfortable with starting. To them you are pretty much numbers on their review and if you do not attend you affect their reviews in a negative manner.

If you drop your upcoming classes and only stay out 28 days and then return there is nothing that UOPX can do. If you permantely withdraw or stay out longer than the 28 days, they will then do what is called a calculations for a return to lender. What that means is that they will calculate how much of your financial aid funds you have earned (which will include LOANS and GRANT MONEY) by the numner of classes you have attended. What happens then is that they will return any unearned portions of your financial aide and grants back to the lenders. This return to lender can leaving you owing UOPX money especially if they had sent your a refund check of the loan/grant money.

A down side to withdrawal before you even finish the year is that you are only allowed a set amount of financial aid (loans and grant monies) per aid year. A financial aid year is different that a calendar year. A financial aid year consist of 24 credit hours and a minimun of 36 weeks of instruction. Financial aid will come in 2 seperate disbursments. First DISBURSEMENT will come someting during your first two class, the seond will come sometime after you have completed 12 credits and 18 weeks of instruction, which is during your sixth classes.

SO if you were to withdraw, and finacial aid money that you did not earn after only completing 6 credits and 9 weeks would be returned to your lender for that disbursement period. Once the return to lender happens you would have the remaining funds for the 1st disbursment period to carry over to another university for classes, PLUS a full 2nd disbursment. 

EXAMPLE: Lets say you were awarded $10,000 (Loans and Grants) for your first financial aid year. The funds would be split up into 2 disbursments of $5,000 each disbursment. One disbursement $5,000 disbursment was sent to your student account for classes. Then UOPX will calculate how much money is needed for each class for that requred disbursement (12 credits/18 weeks of instruction). Lets say that each class was $1000, so they keep $4,000 to pay for the 4 classes and sent you a refund check for $1,000. You completed 2 classes costing $2000, earned 6 credits toward the 24, and completed 9 weeks of instruction.

This means that you have only earned 1/2 of the funds that your 1st financial aid disbursment approved for you for. Once your withdraw or drop from classes for 29+ days, UOPX would be requried to calculate the funds you have earned, and return the rest to the lender and cancel the second disbursment of funds. The school would then be required to return to your lender about $2500 (loand and grants) of the 1st disbursment.

So UOPX recieved $5K on your behalf, kept $4K for classes, and sent $1K back to you. They return the required $2,500. So you completed 2 classes at $2K so that only leaves the other $2k to return to the lender BUT they are required to return $2,500. That will leave you owing $500 to the University of Phoenix because they must return the $2,500 on your behalf to your lender according the the Department of Educations Financial Aid regurlations and you only have $2K on account.

 SO IF you decided to go to a different univeristy, only $2,500 of the $5,000 1st disbursment and all of the $5000 for the second disbursement would be available for the new college for classes. SO at the new college you would only be awarded $7,500 instead of the $10,000 due to attending those two classes at UOPX for $2,500. UNLESS you stayed away from enrolling in another college for 180+ days which is about 6 months. You would then start all over and have the maximum financial available to you.

Completeing 60% of classes are required for the financial aide disbursement means that you have to complete 3 classes for a return to lender MOST LIKELY not to happen.

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