• Report: #50688

Complaint Review: University Of Phoenix Online

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  • Submitted: Thu, March 27, 2003
  • Updated: Fri, September 03, 2004

  • Reported By:fresno California
University Of Phoenix Online
4615 East Elwood Street Phoenix, Arizona Internet United States Minor Outlying Islands

University Of Phoenix Online ripoff deception Students beware, they seem to acknowledge you when you are signing up because the coins are being collected but after that you are on your own. Phoenix Arizona Internet

*REBUTTAL Individual responds: UOP rip off

*UPDATE EX-employee responds: From former UOP Online Admissions Counselor, recently resigned my position as an admissions counselor from UOP

*Consumer Suggestion: Accreditation clarification; this time for James

*Consumer Comment: Regional vs. National Accredidation

*Consumer Suggestion: Better options ..the 'national' accreditation is of very limited use, if any

*Consumer Comment: No problems with UOP

*REBUTTAL Individual responds: UOP IS DEFINITELY A BIG BIG JOKE!!!

*UPDATE EX-employee responds: there is truth in both arguments

*Consumer Comment: UOP is a joke!

*Consumer Comment: UOP is a joke!

*Consumer Comment: UOP is a joke!

*Consumer Comment: UOP is a joke!

*Consumer Comment: A discussion on contracts and the beauty of the Ripoff Report

*UPDATE Employee: Teaching english

*Consumer Comment: I can only speak from my experience...

*Consumer Comment: I sure hope you're not teaching English!

*Consumer Comment: I sure hope you're not teaching English!

*Consumer Comment: I sure hope you're not teaching English!

*Consumer Comment: I sure hope you're not teaching English!

*Consumer Suggestion: Try Rio Salado College

*Consumer Suggestion: Try Rio Salado College

*Consumer Suggestion: Try Rio Salado College

*Consumer Suggestion: Try Rio Salado College

*Consumer Suggestion: find another job shawn

*Consumer Comment: lsten here do you work for uop

*Consumer Comment: lsten here do you work for uop

*Consumer Comment: lsten here do you work for uop

*UPDATE Employee: Re: Don't be so quick to dismiss

*Consumer Suggestion: Put the blame where it belongs.

*Consumer Suggestion: Put the blame where it belongs.

*Consumer Suggestion: Put the blame where it belongs.

*Consumer Comment: Don't be so quick to dismiss

*Consumer Comment: Don't be so quick to dismiss

*Consumer Comment: Don't be so quick to dismiss

*Consumer Comment: Don't be so quick to dismiss

*UPDATE Employee: Your Problem

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I was very mislead by University of Phoenix online. Most of the instructors were rude and not very helpful. I felt like I was only a name on a screen and there was minimal asistance with online papers ect.

At $1200 dollars a course I felt I was gambling my money a way and I did. I finally coudn't take any more related to continued technical problems, rude staff, and the acedemic objectives that seem impossible to meet.

The final straw came when my computer collected a virus twice and now lays in computer heaven. I truly believe I have some form of ptsd regarding the online experience I had with University of Phoenix online. Students beware, they seem to acknowledge you when you are signing up because the coins are being collected but after that you are on your own.

Leilani
fresno, California
United States Minor Outlying Islands

This report was posted on Ripoff Report on 03/27/2003 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/University-Of-Phoenix-Online/internet/University-Of-Phoenix-Online-ripoff-deception-Students-beware-they-seem-to-acknowledge-yo-50688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 34Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

UOP rip off

AUTHOR: Joseph - (U.S.A.)

This past June I began inquiring about the University of Phoenix for a masters in Education. MY Counselor was excellent. We stayed in constant contact for a couple months and was always helpful. Although, price never really came up in any of our discussions. We I would mention it he always referred to how much student loans I would obtain.

So, I began August 26. About a week into it the reality kicked in that I was going to owe Over 32000 in student loans to get a masters in education. I found a NON Profit school that I start in a couple months. I e-mailed my friendly counselor with my situation, and the tables turned. He rudely hung up on me after failing to change my mind. A Week has passed and I do not if he has dropped my class. I guessed I ruined his commision.

1200 per 3 credit class, you have to be kidding me. I choose teaching because I love the profession, surely not because the salary. And this Profit school has the nerve to charge us 1200 per 3 credit. Teachers do not get their tuition paid like other business professions. I heard someone say you get what you pay for. At UOP you may get what you OVER PAY for.
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#2 UPDATE EX-employee responds

From former UOP Online Admissions Counselor, recently resigned my position as an admissions counselor from UOP

AUTHOR: Chris - (U.S.A.)

I feel the need to provide some inside info on how things work at UOP. I recently resigned my position as an admissions counselor from UOP online for the following reasons.

On a daily basis, I witnessed other counselors lying to current and potential students about many things to include tuition costs, financial aid, transfer credits, etc. The list goes on and on.

A good majority of admissions counselors at UOP don't even have college degrees, yet they are somehow deemed qualified to counsel potential graduate students??? This is because the University cares nothing about the quality of information or service that is being passed to current and potential students. They only care about the incoming profits. If you can sell their degree, they don't care what you say to students.

Another serious issue is that admissions counselors have the responsibility to provide financial aid information and counseling. The problem with this is that they are totally unqualified to do so. The University offers no training (worth mentioning) that would qualify an admissions counselor to provide financial aid information to prospective students. We are talking about serious chuncks of money (sometimes $50,000 or more) being thrown around in order to get a degree from this place.

Other items worth mentioning:
* UOP counselors do in fact get paid on a commission basis. Though not in the traditional sense. This is a point of argument that I've seen on various forums with complaints about UOP from upset students or current/former employees. The fact is that UOP couselors start out at $28K per yr. 6 months later, they are eligible for a raise up to 50K. The amount is directly related to the number of "REG's" they achieved over that period. No other factor is considered in this evaluation. Your "performance" is only graded by the amount of people you can sucker into the school. This should portray why many counselors feel compelled to lie, exaggerate, or otherwise fool students into enrolling. The good ones are only greedy for their pay raise and care nothing about the people they sucker.

I could really go on and on about this topic; but I will leave it here for now.

For the record, in the way of full disclosure, I will say that I was forced to resign my position because I couldn't sucker enough people into the school. I made a choice to tell all potential students the truth. I truly cared about the students I was enrolling and strived to make sure that everyone carefully considered the decision they were making. In addition, I broke down costs for all of my students so that they could see the big picture...$$$$$$$
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#3 Consumer Suggestion

Accreditation clarification; this time for James

AUTHOR: Mike - (U.S.A.)

As a higher-ed student advocate, I find myself spending countless hours attempting to explain higher education accreditation. This is often because people, like James, do not take the time to properly research the issues involved before discussing them. While James probably means well, his post is mostly inaccurate and could cause confusion.

While James is absolutely correct in stating that there are plenty of well respected and low-cost regionally accredited online degree programs available, his posting is wrong in two key respects:

First, UoP, is not nationally accredited. Like Arizona State and many other schools in that geographic region, UoP is regionally accredited by the North Central Association (ncahigherlearningcommission.org).

More disturbingly, though, James seems to imply that National accreditors are somehow second rate. However, nothing could be further from the truth! In addition to the 6 regional accreditors, there are several completely legitimate national accrediting agencies that are equal to the regionals in every measurable way.

As I have stated before, 2 great examples of equally recognized and totally legitimate national accrediting organizations include: the Distance Education and Training Council (DETC) and the Accrediting Council for Independent Colleges and Schools (ACICS).

I have repeatedly pointed out in other rebuttals here at RipoffReport.com that there are no such things as second rate or b-list accrdditors. All accreditors, whether they are regional or national in scope, have met precisely the same standards in order to earn recognition from the United States Department of Education and/or the Council for Higher Education Accreditation (CHEA). It is only when an accreditor has not met the standards set forth by one of the aforementioned agencies that their stamp of approval serves little or no purpose; at least in terms of benefit to the student body.

Taking it further, I would argue that nationally accredited schools do much more to serve their students. Generally, they offer more flexible and lower cost programs, and are almost always eligible to participate in federal Title IV student loan (i.e. Stafford Loan) programs. Regardless, nationally accredited schools are, at the very least, just as legitimate as their regionally accredited counterparts.

While I will agree that transfer of credit between regionally and nationally accredited schools can sometimes be a problem, the problem is steadily improving. CHEA, an organization to which ALL accredited schools belong, has published a statement regarding equity in credit transfer. Students who wish to transfer between the 2 types of schools can obtain and review this statement by visiting chea.org.

The CHEA statement is not binding, and until it is (if ever), some schools will continue to discriminate against transfer applicants, and even deny them, based only on the source recognized accreditation. In spite of this, there will always be plenty of schools that do not engage in such discriminatory, hypocritical, and anti-competitive practices.

In any event, my main point is that higher-ed accreditation is a very confusing issue. Therefore, James and others like him, who are attempting to offer good faith advice, should cease to do so until they have grasped a basic understand U.S. accreditation.

*To research higher-ed accreditation, visit CHEA.org, as well as the United States Department of Education website at www.ed.gov. To verify whether or not a school possesses legitimate accreditation, visit www.chea.org and browse the institutional database. Also visit DETC.org for a list of flexible, low-cost, and fully accredited distance learning college degree programs.
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#4 Consumer Comment

Regional vs. National Accredidation

AUTHOR: Chris - (U.S.A.)

Thanks for the unformation.

I have found out that my organization does require the Middle association accred. that you mentioned for the program that I am trying to transfer rates into.

The degree that I receive from UOP will look good on my resume, but I will have to switch over to one of the Regionally accredited schools to complete my degree. Once I retire, I can compete for jobs in my chosen field so that I will have both military training and the degree in the same field.
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#5 Consumer Suggestion

Better options ..the 'national' accreditation is of very limited use, if any

AUTHOR: James - (U.S.A.)

For anyone paying for a UOP-Online degree, you should be made aware of the fact that the 'national' accreditation is of very limited use, if any; here in the U.S., the 'gold standard' of accreditation for college is the REGIONAL ACCREDITATION from the organisations recognized by the U. S. Department of Education...Southern Association, Northeast Association, Middle States Association, etc. It is the REGIONALLY ACCREDITED programs the are GENERALLY (most schools will accept) transferable.

Things are not as they were just a few years ago, when many 'distance' learning programs were offered by 'fly-by-night' profit-companies; you now have an EXTREMELY WIDE variety of options for online education from very well-known, highly reputable schools that are regionall accredited, allowing you to transfer credits/degrees with ease.

Just go to usnews.com, U.S. News and World Report's (the news magazine) website...you will find a link on the left for 'education', and then go to 'e-learning'. Regionally accredited programs for Associate, Bachelor, Masters, and PhD are available in fields from business, science, humanities, IT, engineering.

Some schools that I remember offhand are:

Baker College, St. Leo University, University of Maryland, Penn State, University of Pennsylvania, Old Dominion, Rochester Institute of Technology (engineering), Regis University, etc. For those interested in aviation, one of the top-rated schools in the world, Embry-Riddle Aeronautical University offers full programs online; I have attended ERAU, and found the curriculum to be well laid out and directed, and , with a per class price of $450, very reasonable. I am now working on a business degree with University of Maryland...pricier at $1200/class, out of state price, but the courses I have seen so far have been quite informative.

Go to the website I mantioned; so far, it is the most informative one (with links to the schools themselves) I have seen.

Good luck...and LOOK at the options available.
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#6 Consumer Comment

No problems with UOP

AUTHOR: Chris - (U.S.A.)

I can't say that I like the team effort part of UOP, but I have enjoyed the online format and my instructors have been very helpful and knowledgable of the subject material. I have taken about 5 classes now, and have 2 more before I receive my Associate's Degree.

Fortunately for me, UOP accepted 42 credits from my SMART transcript and three from another college. I have only had to pay out of pocket for used books for 3 classes. My tuition has been covered by tuition assistance and I haven't had to use my GI Bill, so I cannot complain about the the $1300 tuition fee.

I do plan on getting my Bachelor's Degree one day and I'll probably go through uop again. All an employer wants to see is that you completed your degree at an accredited college and I will have that by the time I retire from the military in '09.
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#7 REBUTTAL Individual responds

UOP IS DEFINITELY A BIG BIG JOKE!!!

AUTHOR: Carmen - (U.S.A.)

Well reading all of this sure is intersting!! I am a current UOP student and the only thing I can do is try my best to form a class action law suit against the school. UOP signs u up for classes that you have already taken before and when they look at your transcripts the refuse to take the credits you have already bought them stating "it's a different course than they have in their curriculum" (my spelling may be bad but who cares)!!

Now, once you have finished your BA, or BS your units are not transferrable to another university to achieve a Masters degree. Your UOP unites are only valuable to UOP alone. I have checked into this extensively and cannot come up with a valid reason from anyone at UOP to dispute this. I am checking into their accreditation now, because I believe it has to do with the type of accreditation they have received. So unless I continue my education at UOP I cannot go someplace else and get my Masters.

Now the teachers here in the Gardena campus were horrible. Not all of them but a good majority of them. I had one teacher teaching Human Resource Management from material he had been teaching on for over 10 years. He did not understand that Human Resources laws have changed so I challenged him on everything he taught. I know this because I have my SPHR certification in human resources. I even bought this man solid evidence and he continued to teach his paperwork with the date "1993" on it. They hire substandard teachers and are satisfied with it. The university creates their own sylibis and does not like the teacher to change it. I am very unhappy with their process, their employees are rude and uninformative, their counselors don't have a clue of what it's meant to be a counselor and their financial advisors only want to push more loans down your throat!!

I will sue UOP and I will win!!!
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#8 UPDATE EX-employee responds

there is truth in both arguments

AUTHOR: Steve - (United States Minor Outlying Islands)

As a former financial advisor at UOP, I have read (and seen) both sides of this story. As in any large company, there are good employees and there are some that have no business "advising" anyone on such an expensive investment. UOP is a private business and as so they are in it to make money, bottom line. They continuously bring new employees in, and run old employees out. Sort of like a high-tech stockyard. If you are lucky enough as a student to have a good graduation team (and already have a decent paying job), the benefit of the education is possible. If you don't, you are going to pay forever. They try to encourage the latter by "advising" loans to lower income people who won't have the means to pay the loans back. And at $1300 a class 40-50000 is financial death. My supervisor, Melissa Goldtooth was the worst supervisor I have ever worked with anywhere in my career (22 years). All she was interested in was qualifying a student, regardless if the student realistically would ever graduate or if it made good financial sense. Shawn sounds like he just got out of high school and is just buying in to the hype of his first real job after mcdonalds.
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#9 Consumer Comment

UOP is a joke!

AUTHOR: Bill - (U.S.A.)

Listen, what UOP does is probably legal but it certainly isn't morally correct. Even their most ardent supporters don't deny that their turnover is horrendous, their salespeople -- err, Admissions Advisors -- say anything to get some ink on a deal and their so-called faculty is a bunch of wanna-be professors. At the end of the day, UOP uses the same high-pressure, questionable sales tactics that are employed at car dealerships. Whether the education one gets is good and whether the degreee is worth anything are open to debate; but the fact that UOP is operated using the same fundamentals as a used car lot speaks volumes for the intent of the Appollo Group.
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#10 Consumer Comment

UOP is a joke!

AUTHOR: Bill - (U.S.A.)

Listen, what UOP does is probably legal but it certainly isn't morally correct. Even their most ardent supporters don't deny that their turnover is horrendous, their salespeople -- err, Admissions Advisors -- say anything to get some ink on a deal and their so-called faculty is a bunch of wanna-be professors. At the end of the day, UOP uses the same high-pressure, questionable sales tactics that are employed at car dealerships. Whether the education one gets is good and whether the degreee is worth anything are open to debate; but the fact that UOP is operated using the same fundamentals as a used car lot speaks volumes for the intent of the Appollo Group.
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#11 Consumer Comment

UOP is a joke!

AUTHOR: Bill - (U.S.A.)

Listen, what UOP does is probably legal but it certainly isn't morally correct. Even their most ardent supporters don't deny that their turnover is horrendous, their salespeople -- err, Admissions Advisors -- say anything to get some ink on a deal and their so-called faculty is a bunch of wanna-be professors. At the end of the day, UOP uses the same high-pressure, questionable sales tactics that are employed at car dealerships. Whether the education one gets is good and whether the degreee is worth anything are open to debate; but the fact that UOP is operated using the same fundamentals as a used car lot speaks volumes for the intent of the Appollo Group.
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#12 Consumer Comment

UOP is a joke!

AUTHOR: Bill - (U.S.A.)

Listen, what UOP does is probably legal but it certainly isn't morally correct. Even their most ardent supporters don't deny that their turnover is horrendous, their salespeople -- err, Admissions Advisors -- say anything to get some ink on a deal and their so-called faculty is a bunch of wanna-be professors. At the end of the day, UOP uses the same high-pressure, questionable sales tactics that are employed at car dealerships. Whether the education one gets is good and whether the degreee is worth anything are open to debate; but the fact that UOP is operated using the same fundamentals as a used car lot speaks volumes for the intent of the Appollo Group.
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#13 Consumer Comment

A discussion on contracts and the beauty of the Ripoff Report

AUTHOR: Tim - (U.S.A.)

Thanks for your civil reply Shawn. Let me just clear up my position here... I am not and never have been a student of UoP. As such, I have not signed or even seen the contract in question. My statements are to generalities... Such as my assertion that just because someone signed a contract doesn't mean that a rip-off doesn't exist. Let's get real here - contracts are written by the only people that can really understand what they mean, by which I mean lawyers. A lay person generally does not know what a phrase like "hold harmless" means, but they act under assumptions that if they they are dealing with a legitimate organization, the contract will not be unreasonable. This is not always the case. Contracts are almost always designed to give great advantage to the drafting party, and the use of ambiguous technical language serves this end. My point here is that the existence of an assented to contract does not negate a ripoff.

Having never been involved in any form with UoP, I can't speak from personal experience. This does not mean that I have no right to comment. I never dealt personally with Saddam Hussein, but I can draw a reasonable conclusion that he's not (or wasn't) a very nice guy. I base my opinions on matters which I have no personal experience with, such as these reports, on the merits of the claims and defenses. Per UoP, I find more merit in the complaints than I do to the defenses. I could very well be wrong in my opinions, but they are valid and worthy of consideration nonetheless. That's the beauty of this forum... the combination of bad experiences, defenses, and objective viewpoints is an effective means of ascertaining the truth. Where I have no personal experience or defense, I speak to the objective viewpoints as best I can.

Again, thanks Shawn for maintaining a civil discussion, and thanks for the "good luck" too.
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#14 UPDATE Employee

Teaching english

AUTHOR: Shawn - (U.S.A.)

Well, I must say you are correct. My spelling is aweful. I don't pretend to know how to spell so I usually do use a spell checker, but as this is in informal board I do not care nor do I see the need to put forth the effort to do so. You yourself have made spelling mistakes so don't be so quick to throw the first stone. This is a discussion about UOP not a mud slinging contest.

Now, I have no doubt what so ever that UOP is costly, but just remember you get what you pay for. All I'm saying is that before you commit that kind of money towards anything even if it is eduacational in nature that you should consider all aspects and especially if it is mentioned in the contract. Mistakes can happen everyone knows that, but previously stated in the article are statemants that say the entire UOP system is at fault or its all the staff's fault that someone is having trouble with their class.

Secondly, "unreasonable contract terms " you say? If they are so unreasonable why did you agree to them? Maybe you should rethink your logic. "I have never had any first hand experience with UoP" really? Then what are you doing here and how do you know that " problems do arise quite often" because no they don't. As long as you keep your end of the deal UOP will keep it's. Just make sure you know how to use a computer before you take an online class.

I hope you do very well in whatever you do.
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#15 Consumer Comment

I can only speak from my experience...

AUTHOR: Ari - (U.S.A.)

Wow. This is an interesting place to vent. I hope all those who post here get real resolution to their problems.

I have attended the UoP for just over a year and a half, and so far, my experience has been excellent. Yes, it's expensive. Luckily, the instructors here in the Salt Lake city area have been wonderful. I'm working toward a double major in business and I've been very impressed with the teachers. Most have their MBA or PhD, and all have had extensive experience in the field they teach (which you cannot always say about public university professors). My experience with the instructors is the polar opposite of the negative comments I've read in this report. I've been able to apply what I've learned directly to the field I work. It allows a much bigger networking opportunity for me than any other school like it in this state.

No, I do not work for UoP, and I have to admit, I haven't always had the best results with my financial counselor. But then, I'm utilizing financial aid and I like to make things difficult. However, the part I came for--the education--is exactly what I'd hoped for.

With regard to online courses, I don't care who offers them--I think they're a waste of money. If you go this route, don't complain about not feeling special, or that you think you're just a number. Your just font. You cannot possibly learn the skills you would otherwise learn if you had to interact with others in person. Online ed may be great for those who are in the IT fields--who may not care about human networking, and (of course) have full virus protection. =)

The group grade "issue" sucks sometimes, yes. However, here's is something else that sucks--real life in corporate america. UoP certainly prepares you for this. With the new team feedback forms you do have some control over who benefits from the final result, especially in situations where only one or two people contribute(hmmm..again, just like real life?)

Other than this, I'm not going to defend or pick apart much of what anyone has to say for or against the UoP. It is a large school. It is obvious that the teaching product varies depending on where you attend. That's unfortunate. For those who are using this site to make an educated decision about whether or not to enroll, remember to keep the numbers of attendees and the number of complaints in perspective.
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#16 Consumer Comment

I sure hope you're not teaching English!

AUTHOR: Tim - (U.S.A.)

You're right Shawn, I failed to read the header where it said that you are actually an employee of UoP. I guess I assumed that you were a student because of the many grammatical and spelling errors in your rebuttal. I would have initially thought that an employee of UoP would at least be professional enough to formulate a coherent sentence with correctly spelled words, or, absent the requisite skills, use a spellchecker. Neither your original rebuttal or your vitriolic rhetort have dispelled my, or anyone else's, opinions on UoP. If anything, your lack of professionalism in defending your institution only strengthens the arguments against it.

Also, if you pay close attention, I'm not blaming anyone for anything that happened to me, I have never had any first hand experience with UoP, and I have been very successful in my aacdemic career. Nor did I say that anyone lacks culpability because they didn't read a contract. What I pointed out is that, even in reading the contract and knowing the terms, the offeree doesn't foresee the problems dealt with in the contract as potentially applying to them, so they disergard elements of the contract that may be unreasonable because they think they are dealing with a well-run institution and that problems are not likely to arise. Unfortunately, problems do arise quite often, and unreasonable contract terms that were not considered in the original reading suddenly apply and amount, possibly, to a rip off. To quote myself: just because a contract is legal does not mean that it is reasonable or ethical.

I try to keep an objective stance here because I have never dealt personally with UoP, but the unprofessional manner in which you defend it makes it pretty tough.
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#17 Consumer Comment

I sure hope you're not teaching English!

AUTHOR: Tim - (U.S.A.)

You're right Shawn, I failed to read the header where it said that you are actually an employee of UoP. I guess I assumed that you were a student because of the many grammatical and spelling errors in your rebuttal. I would have initially thought that an employee of UoP would at least be professional enough to formulate a coherent sentence with correctly spelled words, or, absent the requisite skills, use a spellchecker. Neither your original rebuttal or your vitriolic rhetort have dispelled my, or anyone else's, opinions on UoP. If anything, your lack of professionalism in defending your institution only strengthens the arguments against it.

Also, if you pay close attention, I'm not blaming anyone for anything that happened to me, I have never had any first hand experience with UoP, and I have been very successful in my aacdemic career. Nor did I say that anyone lacks culpability because they didn't read a contract. What I pointed out is that, even in reading the contract and knowing the terms, the offeree doesn't foresee the problems dealt with in the contract as potentially applying to them, so they disergard elements of the contract that may be unreasonable because they think they are dealing with a well-run institution and that problems are not likely to arise. Unfortunately, problems do arise quite often, and unreasonable contract terms that were not considered in the original reading suddenly apply and amount, possibly, to a rip off. To quote myself: just because a contract is legal does not mean that it is reasonable or ethical.

I try to keep an objective stance here because I have never dealt personally with UoP, but the unprofessional manner in which you defend it makes it pretty tough.
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#18 Consumer Comment

I sure hope you're not teaching English!

AUTHOR: Tim - (U.S.A.)

You're right Shawn, I failed to read the header where it said that you are actually an employee of UoP. I guess I assumed that you were a student because of the many grammatical and spelling errors in your rebuttal. I would have initially thought that an employee of UoP would at least be professional enough to formulate a coherent sentence with correctly spelled words, or, absent the requisite skills, use a spellchecker. Neither your original rebuttal or your vitriolic rhetort have dispelled my, or anyone else's, opinions on UoP. If anything, your lack of professionalism in defending your institution only strengthens the arguments against it.

Also, if you pay close attention, I'm not blaming anyone for anything that happened to me, I have never had any first hand experience with UoP, and I have been very successful in my aacdemic career. Nor did I say that anyone lacks culpability because they didn't read a contract. What I pointed out is that, even in reading the contract and knowing the terms, the offeree doesn't foresee the problems dealt with in the contract as potentially applying to them, so they disergard elements of the contract that may be unreasonable because they think they are dealing with a well-run institution and that problems are not likely to arise. Unfortunately, problems do arise quite often, and unreasonable contract terms that were not considered in the original reading suddenly apply and amount, possibly, to a rip off. To quote myself: just because a contract is legal does not mean that it is reasonable or ethical.

I try to keep an objective stance here because I have never dealt personally with UoP, but the unprofessional manner in which you defend it makes it pretty tough.
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#19 Consumer Comment

I sure hope you're not teaching English!

AUTHOR: Tim - (U.S.A.)

You're right Shawn, I failed to read the header where it said that you are actually an employee of UoP. I guess I assumed that you were a student because of the many grammatical and spelling errors in your rebuttal. I would have initially thought that an employee of UoP would at least be professional enough to formulate a coherent sentence with correctly spelled words, or, absent the requisite skills, use a spellchecker. Neither your original rebuttal or your vitriolic rhetort have dispelled my, or anyone else's, opinions on UoP. If anything, your lack of professionalism in defending your institution only strengthens the arguments against it.

Also, if you pay close attention, I'm not blaming anyone for anything that happened to me, I have never had any first hand experience with UoP, and I have been very successful in my aacdemic career. Nor did I say that anyone lacks culpability because they didn't read a contract. What I pointed out is that, even in reading the contract and knowing the terms, the offeree doesn't foresee the problems dealt with in the contract as potentially applying to them, so they disergard elements of the contract that may be unreasonable because they think they are dealing with a well-run institution and that problems are not likely to arise. Unfortunately, problems do arise quite often, and unreasonable contract terms that were not considered in the original reading suddenly apply and amount, possibly, to a rip off. To quote myself: just because a contract is legal does not mean that it is reasonable or ethical.

I try to keep an objective stance here because I have never dealt personally with UoP, but the unprofessional manner in which you defend it makes it pretty tough.
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#20 Consumer Suggestion

Try Rio Salado College

AUTHOR: Jack - (U.S.A.)

Try Rio:

Rio Salado College is part of the Maricopa County Community College system. The cost is $51 per credit; more for out of county and state, but not much more. They offer most of their courses on line, are regionally accredited (like most legitimate schools), offer programs wherein you can become an LPN or RN, and can offer a teaching certification in Arizona for those with a Bachelors degree (think reciprocity). Save the money for the third and fourth year or graduate school.

Try Regis University in Colorado:

This is a Jesuit school that provides an excellent education and full accreditation. You can earn Masters degrees here.

Try the University of St. Francis in Illinois:

A well-respected school that offers Masters degrees in Heath care, nursing, education and training and development. They even have a PA program in Albuquerque, but you must be there for that degree.

These schools cost a bit, but generally less than UOP.

Just look around.

UOP is far too much money for what you can now get on-line for much less and at well established not-for-profit schools.
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#21 Consumer Suggestion

Try Rio Salado College

AUTHOR: Jack - (U.S.A.)

Try Rio:

Rio Salado College is part of the Maricopa County Community College system. The cost is $51 per credit; more for out of county and state, but not much more. They offer most of their courses on line, are regionally accredited (like most legitimate schools), offer programs wherein you can become an LPN or RN, and can offer a teaching certification in Arizona for those with a Bachelors degree (think reciprocity). Save the money for the third and fourth year or graduate school.

Try Regis University in Colorado:

This is a Jesuit school that provides an excellent education and full accreditation. You can earn Masters degrees here.

Try the University of St. Francis in Illinois:

A well-respected school that offers Masters degrees in Heath care, nursing, education and training and development. They even have a PA program in Albuquerque, but you must be there for that degree.

These schools cost a bit, but generally less than UOP.

Just look around.

UOP is far too much money for what you can now get on-line for much less and at well established not-for-profit schools.
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#22 Consumer Suggestion

Try Rio Salado College

AUTHOR: Jack - (U.S.A.)

Try Rio:

Rio Salado College is part of the Maricopa County Community College system. The cost is $51 per credit; more for out of county and state, but not much more. They offer most of their courses on line, are regionally accredited (like most legitimate schools), offer programs wherein you can become an LPN or RN, and can offer a teaching certification in Arizona for those with a Bachelors degree (think reciprocity). Save the money for the third and fourth year or graduate school.

Try Regis University in Colorado:

This is a Jesuit school that provides an excellent education and full accreditation. You can earn Masters degrees here.

Try the University of St. Francis in Illinois:

A well-respected school that offers Masters degrees in Heath care, nursing, education and training and development. They even have a PA program in Albuquerque, but you must be there for that degree.

These schools cost a bit, but generally less than UOP.

Just look around.

UOP is far too much money for what you can now get on-line for much less and at well established not-for-profit schools.
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#23 Consumer Suggestion

Try Rio Salado College

AUTHOR: Jack - (U.S.A.)

Try Rio:

Rio Salado College is part of the Maricopa County Community College system. The cost is $51 per credit; more for out of county and state, but not much more. They offer most of their courses on line, are regionally accredited (like most legitimate schools), offer programs wherein you can become an LPN or RN, and can offer a teaching certification in Arizona for those with a Bachelors degree (think reciprocity). Save the money for the third and fourth year or graduate school.

Try Regis University in Colorado:

This is a Jesuit school that provides an excellent education and full accreditation. You can earn Masters degrees here.

Try the University of St. Francis in Illinois:

A well-respected school that offers Masters degrees in Heath care, nursing, education and training and development. They even have a PA program in Albuquerque, but you must be there for that degree.

These schools cost a bit, but generally less than UOP.

Just look around.

UOP is far too much money for what you can now get on-line for much less and at well established not-for-profit schools.
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#24 Consumer Suggestion

find another job shawn

AUTHOR: Leilani - (United States Minor Outlying Islands)

start looking for a new job because in fact uop has many complaints and attorneys are looking at each case indiviually , so if I were you I would find another job or stay on the unemployment line where youll have more time for rebuttals all day long ... Dont be so easy to degrade others because on the contrary look who you work for UOP doesnt that tell others what kind of person you really are. you are just upset because you work for a company that could easily go under because of deciteful lies and misguided information that have been given to students every where. shawn if you need a new job I am sure sales might be the best job for you since you do a good job of giving people a line of bull.
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#25 Consumer Comment

lsten here do you work for uop

AUTHOR: Leilani - (United States Minor Outlying Islands)

first of all learn to spell secondly do not ridicule people for their concerns uop sucks and they had no right ripping people off because that is what they have done so for those that do not listen go for it , for those that love uop stay with them eventually they will be sued and that is the day I and others will be looking for. An education is something that should be satisfying not frustrating , uop was a total RIP OFFFFFFF
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#26 Consumer Comment

lsten here do you work for uop

AUTHOR: Leilani - (United States Minor Outlying Islands)

first of all learn to spell secondly do not ridicule people for their concerns uop sucks and they had no right ripping people off because that is what they have done so for those that do not listen go for it , for those that love uop stay with them eventually they will be sued and that is the day I and others will be looking for. An education is something that should be satisfying not frustrating , uop was a total RIP OFFFFFFF
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#27 Consumer Comment

lsten here do you work for uop

AUTHOR: Leilani - (United States Minor Outlying Islands)

first of all learn to spell secondly do not ridicule people for their concerns uop sucks and they had no right ripping people off because that is what they have done so for those that do not listen go for it , for those that love uop stay with them eventually they will be sued and that is the day I and others will be looking for. An education is something that should be satisfying not frustrating , uop was a total RIP OFFFFFFF
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#28 UPDATE Employee

Re: Don't be so quick to dismiss

AUTHOR: Shawn - (U.S.A.)

Thank you for demonstrating your lack of reading skills. If you look at the top of my message it says I'm an EMPLOYEE not a STUDENT. So you are incorrect, I am not a student at the University of Phoenix nor will I be in the near future. All of the information I gave you was from ME not from a book somewhere. Besides even assuming that it was from a book, do you not do research? If I was going to spend $2000 on a class, I would do some back ground checks on the school, not just rely on all the "talk". To quote you, "To play amateur psychologist for a minute, it appears as though you are trying hard to make yourself believe that your education could not possibly be riddled with the troubles these people have encountered, because their problems are a result of their own incompetence, not of the university."
Wow, you are very good at making up pretend fantasies aren't you? First its not your fault for NOT reading the contact, then its NOT your fault that you didn't want to do the work. Sounds like you have some real issues there. Is there any one else you would like to blame?

Also, Thank you Jonny. I agree totally. (see previous comment)
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#29 Consumer Suggestion

Put the blame where it belongs.

AUTHOR: Jonny - (U.S.A.)

"The final straw came when my computer collected a virus twice and now lays in computer heaven."

This is your own stupidity for not having up to date anti-virus software on your computer. Let me guess, UOP is responsible because you didn't back up you files and they got lost too?

Come on. How about telling everyone that it is in the paperwork you signed with UOP, the point blank you will be responsbile for providing anti-virus software on your own personal computer?

Put the blame where it belongs. On yourself.

Let me guess... You are an AOL user too.

Gonna blame them for that?
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#30 Consumer Suggestion

Put the blame where it belongs.

AUTHOR: Jonny - (U.S.A.)

"The final straw came when my computer collected a virus twice and now lays in computer heaven."

This is your own stupidity for not having up to date anti-virus software on your computer. Let me guess, UOP is responsible because you didn't back up you files and they got lost too?

Come on. How about telling everyone that it is in the paperwork you signed with UOP, the point blank you will be responsbile for providing anti-virus software on your own personal computer?

Put the blame where it belongs. On yourself.

Let me guess... You are an AOL user too.

Gonna blame them for that?
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#31 Consumer Suggestion

Put the blame where it belongs.

AUTHOR: Jonny - (U.S.A.)

"The final straw came when my computer collected a virus twice and now lays in computer heaven."

This is your own stupidity for not having up to date anti-virus software on your computer. Let me guess, UOP is responsible because you didn't back up you files and they got lost too?

Come on. How about telling everyone that it is in the paperwork you signed with UOP, the point blank you will be responsbile for providing anti-virus software on your own personal computer?

Put the blame where it belongs. On yourself.

Let me guess... You are an AOL user too.

Gonna blame them for that?
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#32 Consumer Comment

Don't be so quick to dismiss

AUTHOR: TIm - (U.S.A.)

Shawn... from a response to a different report we learned, rather ambiguously, that you are probably an incoming student at UoP. You are relying on anecdote and brochures to refute the claims of people who have actually gone down the path you are embarking on. Those who have filed reports on UoP have some very valid concerns: extremely high and extremely non-competitive tuition rates, administrative bunglings, underpaid and apathetic instructors, incompetent technical support, generally poor teaching etc. Mind you, these reports should be regarded with skepticism.

Your only experience and knowledge of the UoP experience thus far is what the people who sold you on UoP want you to think it will be like. It may very well be a great experience for you. It seems to me, however, that what you are doing is reading all of these complaints and trying to figure out why the university wasn't at fault. To play amateur psychologist for a minute, it appears as though you are trying hard to make yourself believe that your education could not possibly be riddled with the troubles these people have encountered, because their problems are a result of their own incompetence, not of the university.

I would imagine that in several instances you are right. Some people are just inept and will always whine when their ineptitude leads to troubles. However, it can often be difficult to understand, even when thoroughly reading a contract, how certain elements of it may be unreasonable and may cause you great difficulty down the road.

For instance, there is probably something in your student agreement that states that if you leave a class because you thought it was poorly instructed, you are not entitled to a refund of the tuition. If you are signing this contract, you probably have assumed that the teaching will be of, at least, acceptable quality. Well, it turns out that instructors who are only getting paid about 8 dollars an hour aren't exactly the cream of the crop, and many students come to the conclusion that they are spending way more money than this education will be worth. All of a sudden the above contract clause affects them, and prevents them from recuperating a huge sum of wasted money.

At most public universities you can leave a class within the first few weeks and at least get 75% of your money back. This is good for the consumer and the student in that it ensures the university will bring in competent instructors, and it allows students to seek out better instructors or recoup most of their wasted money. From what I have read, you cannot do this at UoP. Just because a contract is legal and has been signed does not make that contract reasonable or ethical.

Also, I would argue that for the cost of a UoP education, which is up there with the cost of a Harvard education, the students should be able to expect top notch educators and impeccable support staff. An awful lot of people feel that these things do not exist at UoP.

I wish you the best of luck in your education and your future, and I hope your UoP experience is much better than in these complaints. Here's my advice: don't be so quick to dismiss these tales, but don't let them dissuade you from your goals. Rather, use the information in these reports to arm yourself so that you will not be victimized as others have.
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#33 Consumer Comment

Don't be so quick to dismiss

AUTHOR: TIm - (U.S.A.)

Shawn... from a response to a different report we learned, rather ambiguously, that you are probably an incoming student at UoP. You are relying on anecdote and brochures to refute the claims of people who have actually gone down the path you are embarking on. Those who have filed reports on UoP have some very valid concerns: extremely high and extremely non-competitive tuition rates, administrative bunglings, underpaid and apathetic instructors, incompetent technical support, generally poor teaching etc. Mind you, these reports should be regarded with skepticism.

Your only experience and knowledge of the UoP experience thus far is what the people who sold you on UoP want you to think it will be like. It may very well be a great experience for you. It seems to me, however, that what you are doing is reading all of these complaints and trying to figure out why the university wasn't at fault. To play amateur psychologist for a minute, it appears as though you are trying hard to make yourself believe that your education could not possibly be riddled with the troubles these people have encountered, because their problems are a result of their own incompetence, not of the university.

I would imagine that in several instances you are right. Some people are just inept and will always whine when their ineptitude leads to troubles. However, it can often be difficult to understand, even when thoroughly reading a contract, how certain elements of it may be unreasonable and may cause you great difficulty down the road.

For instance, there is probably something in your student agreement that states that if you leave a class because you thought it was poorly instructed, you are not entitled to a refund of the tuition. If you are signing this contract, you probably have assumed that the teaching will be of, at least, acceptable quality. Well, it turns out that instructors who are only getting paid about 8 dollars an hour aren't exactly the cream of the crop, and many students come to the conclusion that they are spending way more money than this education will be worth. All of a sudden the above contract clause affects them, and prevents them from recuperating a huge sum of wasted money.

At most public universities you can leave a class within the first few weeks and at least get 75% of your money back. This is good for the consumer and the student in that it ensures the university will bring in competent instructors, and it allows students to seek out better instructors or recoup most of their wasted money. From what I have read, you cannot do this at UoP. Just because a contract is legal and has been signed does not make that contract reasonable or ethical.

Also, I would argue that for the cost of a UoP education, which is up there with the cost of a Harvard education, the students should be able to expect top notch educators and impeccable support staff. An awful lot of people feel that these things do not exist at UoP.

I wish you the best of luck in your education and your future, and I hope your UoP experience is much better than in these complaints. Here's my advice: don't be so quick to dismiss these tales, but don't let them dissuade you from your goals. Rather, use the information in these reports to arm yourself so that you will not be victimized as others have.
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#34 Consumer Comment

Don't be so quick to dismiss

AUTHOR: TIm - (U.S.A.)

Shawn... from a response to a different report we learned, rather ambiguously, that you are probably an incoming student at UoP. You are relying on anecdote and brochures to refute the claims of people who have actually gone down the path you are embarking on. Those who have filed reports on UoP have some very valid concerns: extremely high and extremely non-competitive tuition rates, administrative bunglings, underpaid and apathetic instructors, incompetent technical support, generally poor teaching etc. Mind you, these reports should be regarded with skepticism.

Your only experience and knowledge of the UoP experience thus far is what the people who sold you on UoP want you to think it will be like. It may very well be a great experience for you. It seems to me, however, that what you are doing is reading all of these complaints and trying to figure out why the university wasn't at fault. To play amateur psychologist for a minute, it appears as though you are trying hard to make yourself believe that your education could not possibly be riddled with the troubles these people have encountered, because their problems are a result of their own incompetence, not of the university.

I would imagine that in several instances you are right. Some people are just inept and will always whine when their ineptitude leads to troubles. However, it can often be difficult to understand, even when thoroughly reading a contract, how certain elements of it may be unreasonable and may cause you great difficulty down the road.

For instance, there is probably something in your student agreement that states that if you leave a class because you thought it was poorly instructed, you are not entitled to a refund of the tuition. If you are signing this contract, you probably have assumed that the teaching will be of, at least, acceptable quality. Well, it turns out that instructors who are only getting paid about 8 dollars an hour aren't exactly the cream of the crop, and many students come to the conclusion that they are spending way more money than this education will be worth. All of a sudden the above contract clause affects them, and prevents them from recuperating a huge sum of wasted money.

At most public universities you can leave a class within the first few weeks and at least get 75% of your money back. This is good for the consumer and the student in that it ensures the university will bring in competent instructors, and it allows students to seek out better instructors or recoup most of their wasted money. From what I have read, you cannot do this at UoP. Just because a contract is legal and has been signed does not make that contract reasonable or ethical.

Also, I would argue that for the cost of a UoP education, which is up there with the cost of a Harvard education, the students should be able to expect top notch educators and impeccable support staff. An awful lot of people feel that these things do not exist at UoP.

I wish you the best of luck in your education and your future, and I hope your UoP experience is much better than in these complaints. Here's my advice: don't be so quick to dismiss these tales, but don't let them dissuade you from your goals. Rather, use the information in these reports to arm yourself so that you will not be victimized as others have.
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#35 Consumer Comment

Don't be so quick to dismiss

AUTHOR: TIm - (U.S.A.)

Shawn... from a response to a different report we learned, rather ambiguously, that you are probably an incoming student at UoP. You are relying on anecdote and brochures to refute the claims of people who have actually gone down the path you are embarking on. Those who have filed reports on UoP have some very valid concerns: extremely high and extremely non-competitive tuition rates, administrative bunglings, underpaid and apathetic instructors, incompetent technical support, generally poor teaching etc. Mind you, these reports should be regarded with skepticism.

Your only experience and knowledge of the UoP experience thus far is what the people who sold you on UoP want you to think it will be like. It may very well be a great experience for you. It seems to me, however, that what you are doing is reading all of these complaints and trying to figure out why the university wasn't at fault. To play amateur psychologist for a minute, it appears as though you are trying hard to make yourself believe that your education could not possibly be riddled with the troubles these people have encountered, because their problems are a result of their own incompetence, not of the university.

I would imagine that in several instances you are right. Some people are just inept and will always whine when their ineptitude leads to troubles. However, it can often be difficult to understand, even when thoroughly reading a contract, how certain elements of it may be unreasonable and may cause you great difficulty down the road.

For instance, there is probably something in your student agreement that states that if you leave a class because you thought it was poorly instructed, you are not entitled to a refund of the tuition. If you are signing this contract, you probably have assumed that the teaching will be of, at least, acceptable quality. Well, it turns out that instructors who are only getting paid about 8 dollars an hour aren't exactly the cream of the crop, and many students come to the conclusion that they are spending way more money than this education will be worth. All of a sudden the above contract clause affects them, and prevents them from recuperating a huge sum of wasted money.

At most public universities you can leave a class within the first few weeks and at least get 75% of your money back. This is good for the consumer and the student in that it ensures the university will bring in competent instructors, and it allows students to seek out better instructors or recoup most of their wasted money. From what I have read, you cannot do this at UoP. Just because a contract is legal and has been signed does not make that contract reasonable or ethical.

Also, I would argue that for the cost of a UoP education, which is up there with the cost of a Harvard education, the students should be able to expect top notch educators and impeccable support staff. An awful lot of people feel that these things do not exist at UoP.

I wish you the best of luck in your education and your future, and I hope your UoP experience is much better than in these complaints. Here's my advice: don't be so quick to dismiss these tales, but don't let them dissuade you from your goals. Rather, use the information in these reports to arm yourself so that you will not be victimized as others have.
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#36 UPDATE Employee

Your Problem

AUTHOR: Shawn - (U.S.A.)

UOP is great at responding to the needs of students. Not are you provided with the email address and phone number of Your counselor and free Internet Technical Support which has been rated as one of the best according to student surveys, but even instructors something give out their personal info to students. I often hear instructors saying that a student contacted them and they want to know how to resolve the issue for the student. So between your counselor and Tech support and your Instructor, there is no excause. Yes, I am aware that somethings are out of UOP's control. But according to the software agreement for online classes,if you even read it, there should ot ahve been any reason for you not to be able to go to class. If you have problems they will assist you, however, it is assumed that you have some PC knowlege. Like knowing how to turn on your PC and click with a mouse. If your computer gets a virus then UOP is not responsible since you allowed it to happen. Not only does the school have great virus protection for your email, you agree to have a virus scanner on your computer anyway. So if you got a virus then it's no one's fault but your own. So you chose to abandon your education. As for the "acedemic objectives "... IT's COLLEGE. What do you want? You want to be handed a degree just for coming? Sorry that doesn't happen here. You come here, you are going to EARN your degree. That's why UOP is a lot better than other schools. There's no point in getting a degree if you didn't do the work that gives you the knowledge of the degree.
So if you want to be babied don't go to school at UOP. Especially not on-line. It takes hard work and dedication. They don't make you do your homework and read the book, all that is up to you. It's an adult education. They provide the materials and the means. You put forth the effort.
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