University Prep Center Refund Lies by University Prep Center San Diego, California
*UPDATE Employee: Again..another consumer that did not 'use the program"
*Author of original report: Check Received!!!!!
I had a very nice man call me stating that my son had requested information about the Act/Sat prep course. After a very lengthy conversation and a 60 day money back guarantee I agreed. It was initially 30 days but he lengthened it to 60. My credit card was charged and we received the material in a timely manner.
My son never reviewed the material. I called within the allotted time and got a confirmation number and mailed it. It cost me over $12 to return. The man who sold the product to me told me that I would not have to pay return shipping. Not true! Lie #1.
I waited ample time for the refund to be credited to my account before calling the company. Heather answered saying that the pkg was received on August 13th and a refund would be issued in 20 business days.
After no refund, I called and spoke to Heather again on September 17th and she says that computer shows that my refund will be processed the next day (Tuesday) . No refund! No answer after over 100 phone calls. Finally send an email on Thursday 9/20.
I contact the San Diego police department and Better Business Bureau on Monday 9/24 to report this company as a scam. I leave countless messages and send many e-mails and finally get to talk to someone on Tuesday 9/25.
This time I am told that my refund was processed on 18th but it takes 5-7 business days before I will see it posted to my account. I have asked repeatedly to speak to Heather's supervisor. He is never in. I have asked for him to call me. He never has called. I have asked for the credit departments phone number due to the fact that Heather has told me that they handle the refunds. She says they do not have a number.
So...after waiting the 5-7 business days AND still no refund AND they are not answering my calls, they respond via e-mail saying that a check has been mailed and it will arrive Friday October 5th. Ridiculous!!!! They never mentioned mailing me a check!!!! Heather will not tell me when the check was mailed.
This scam of a company needs to be forced to honor their refund policy!! Please do not give up! Take legal action! They have gotten away with it for too long!
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