• Report: #931029

Complaint Review: University Prep Center

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  • Submitted: Wed, August 22, 2012
  • Updated: Wed, August 22, 2012

  • Reported By: Bill — Palm Beach Gardens Florida United States of America
University Prep Center
3443 Camino Del Rio S Ste#201 san Diego, California United States of America

University Prep Center UPC Not honoring their refund policy san Diego, California

*REBUTTAL Owner of company: Refund coming

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I bought the SAT / ACT prep course from University Prep Center last July.  We had already had her take both the SAT and ACT and then after taking the course, her scores actually went down.  Their guarantee states that you can get a full refund within a year of buying the course (which is just one CD).  I requested the refund and sent the required letters and scores to them for backup.  they requested me to send the course materials which I did, and I have not received the refund.  The last email I got was on July 17th stating that I would indeed receive a check for the refund within three weeks.  They are basically a bunch of liars, and their course is a joke.  Beware of these scammers who make CC charges without authorization and refuse to honor the guarantee that they love to show on their website.

This report was posted on Ripoff Report on 08/22/2012 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/University-Prep-Center/san-Diego-California-92108/University-Prep-Center-UPC-Not-honoring-their-refund-policy-san-Diego-California-931029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund coming

AUTHOR: Customer Service - (United States of America)

We apologize for the oversite.  You will receive a check in the mail in aprox 5-7 business days.  
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