• Report: #695263

Complaint Review: University of Phoenix-Axia College

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  • Submitted: Mon, February 14, 2011
  • Updated: Wed, March 16, 2011

  • Reported By: radioman72865 — St Anthony Idaho United States of America
University of Phoenix-Axia College
Internet United States of America

University of Phoenix-Axia College College Refuses to give me my financial aid money and this is the second time Internet

*UPDATE Employee: Office of Dispute Management

*Consumer Comment: The EXCACT same thing is happening to me!

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I have been attending the University of Phoenix since September 2009 and at first things were going well. Well, lately things have gotten worse. Back in November of 2010 I was supposed to get a disbusement, but was told because my courses were changed it was going to be delayed. I was upset because I never changed my courses and both my courses started the same week (there was no overlap like I was told there was). Then I was told that I was supposed to get my money no later than the 14th of February, but the money has not gone into my bank account. Now I am being told that there was a ticket opened on the 8th of February and it will take a while longer for this to be looked into. I keep getting the runaround and am tired of it. I called my financial advisor this morning and had to leave a voice mail message (of course he never got back to me). I then when over my advisor and spoke to a supervisor who was not helpful either. The supervisor told me that it will be at least a few more weeks before I receive my money.  My wife is unable to find work and I am only working part-time and we use this money to help pay for some of our necessites such as heat and the Internet. This is a very shady company who does not know what they are doing. My academic advisor was changed back in December and I was not notified until I had looked to see what my next two courses were. I had selected the courses I wanted to take, but I was given different courses instead. I had also specified that I did not Math and a Technology course in the same block because both of these courses are my weakest subjects, but I was enrolled in these two courses anyway. I have spent many sleepless nights doing homework for both clases which is affecting my health. I am doing well in my courses and carry a 3.5 GPA so I know that my grades are not the cause of me being cut off of financial aid (one needs a minimum of a 2.0 to stay eligible and anything under a 2.0 gets dropped). I hope that anybody who is thinking about attending the UNiversity of Phoenix may want to seriously reconsider because they rip people off and make a lot of empty promises that they do not keep. I am in the process of looking for a better University where the people are honest and take the time to care about their students.

This report was posted on Ripoff Report on 02/14/2011 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/University-of-Phoenix-Axia-College/internet/University-of-Phoenix-Axia-College-College-Refuses-to-give-me-my-financial-aid-money-and-695263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

Hello there,

I would be glad to assist you regarding your accounts. If you would like your situation investigated, or would like to file a formal grievance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or 602-557-5566.

Best,

Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management
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#2 Consumer Comment

The EXCACT same thing is happening to me!

AUTHOR: amber9184 - (United States of America)

On the exact dates you have listed are the exact dates the same exact thing has been happening to me. I was supposed to receive my 2nd disbursement of my PELL Grant between November 2010 - December 2010 but have yet to get it. February came around and I became VERY concerned but was really sick so decided to put it off for a few more weeks. Now in March 2011 I find out that University of Phoenix says they mailed it to me but I never have received it nor did I receive anything in the mail that they were sending it back in August of 2010. I am totally confused they make up lies left and right but I know I have filed my taxes saying I have gotten the money already and if they do not give it to me in 14 days I will be turning them into the IRS as well as finding a Lawyer to SUE their butts off. It is crazy to see another Technology Student having the same exact problem I am. It is very frustrating and I hope that it works out for us both. I will be pulling out of taking my Bachelors there which I was to start in June 2011. 
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