University of Phoenix, Everest Online Corinthian College, Everest University, University of Phoenix Everest, etc. They talked me int applying for a Stafford loan- which I was approved for- and they won't send it to me! It's been 5 months! Internet

I began attending University of Phoenix, Everest College Online in September. Financial Aid was covering my expenses. In October my financial Advisor insisted I apply for a Staffrd Loan, which only she could do for me. She later informed me that I was approved for $3,000.00. Sher said it would be to me within three weeks. Since then it has been one excuse after another. I still have not received it. I later found  that I am unable to cntact the Stafford Loan Company about my loan- that has to go through my financial advisor. When I found that out, I tried calling her back and have never been anle to catch her at her desk. I have left countless voicemails and had no returned phone calls. I have to pay this loan back eventually but what can I do if I never receive it?