- Report: #770559
Report - Rebuttal - Arbitrate
Complaint Review: University of Phoenix
University of Phoenix4635 E. Elwood Street Phoenix-Online Courses, Arizona United States of America
University of Phoenix Financial Aid Department Sent Financial Aid Back to Lender Phoenix-Online Courses, Arizona
*Consumer Comment: Outcome
*Consumer Comment: Financial Aid
*Consumer Comment: Contact
*UPDATE Employee: Office of Dispute Management
*Author of original report: In addition ...
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So I was told to wait. Nice huh. Then today in the mail I receive a letter from my financial advisor saying my pell grant was sent back to the lender because I missed 14 consecutive days of classes or I have withdrawn from the school. I am livid! I have been with this school for three years! I have never missed one day of class, nor have I ever turned in a late assignment. I have a 3.7 gpa and I do very well. To have this happen is unacceptable. So, I called the school and some other guy answered and he told me I have been in classes and he does not know why the money was returned.
He said I may not be eligible for Pell which is ridiculous. I just got my award letter in the mail saying I am eligible for Pell. Not one person in financial aid can tell me why my pell grant was sent back to the lender. Not one person will answer their email. This is totally unacceptable and ridiculous and I am so upset! I told them they have over 600 complaints on Ripoffreport.com and most have to do with financial aid. I am always the one saying great things about this school, but now after this happens, I can see why so many of you have filed complaints. If they do not straighten out this fiasco by Friday, I will get whomever I can involved in going after this organization.
This report was posted on Ripoff Report on 08/29/2011 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/University-of-Phoenix/Phoenix-Online-Courses-Arizona-85040/University-of-Phoenix-Financial-Aid-Department-Sent-Financial-Aid-Back-to-Lender-Phoenix--770559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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