• Report: #648012

Complaint Review: University of Phoenix

  • Submitted: Wed, October 06, 2010
  • Updated: Mon, October 11, 2010

  • Reported By: TMYeater — Cleveland Ohio United States of America
University of Phoenix
phoenix, Arizona United States of America

University of Phoenix Axia College Hundreds of on-line students left in the dark about their federal grant funds not being realeased phoenix, Arizona

*UPDATE Employee: Office of Dispu te Management

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My husband and I chose the UOP to continue our education, working toward associate degrees.  As a family of six we like the format the on-line degree program gave us. We both enrolled in March of 2010.  This degree is especially important to my husband as he needs it to move forward in his job position for the department of defense.  Our first phase of financial aid went through without any issues.  Our loans were disbursed and our first phase of the federal pell grant was deposited and applied to our account.  Our efc is 0 and we qualified for the full pell grant.  To date we have only received half of the dollar amount we qualified for in the 2009-2010 school year.  We have not gotten any funds for the 2010-2011 pell grant.  The 10-11 federal school year began Aug 1, 2010.  I made several attempts to get information on why the grants were not being processed.  I received five different reasons. I then decided to see if anyone else is having trouble.  The UOP Facebook discussion boards reveal many, many students all having the same trouble-no grant money being released and/or processed. I decided to transfer to a different college and all my FAFSA and student loan information was processed in less than two weeks.  I am able to see the funding dates and amounts for the entire year.  The UOP does not give students any way to see financial aid information except after it has been applied to their accounts.  My husband decided to give them the benefit of the doubt and stay.  After he completes this block of classes he will have 30 credits, half of his associate degree.  He still has not received any of the grant money he qualifies for.  My concern is that so many students who take online classes do so because they must work or are parents who want to improve the quality of life they can provide for their children.  They rely on this extra money to cover expenses for their education like computer equipment.  If the university is processing this money, what are they doing with it?  If they are not processing it, why?  If they are not longer eligible for federal grants then why do they advertise federal grant funding to students.  The Financial Aid Advisers at the UOP have not been able to satisfy the questions with an answer that makes sense to most students including myself and my husband.  I hate to think that we were part of a scam.  We simply want to better our family with better jobs.  However the UOP is backing all the accusations against them with their own actions.

This report was posted on Ripoff Report on 10/06/2010 05:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/University-of-Phoenix/phoenix-Arizona-85040/University-of-Phoenix-Axia-College-Hundreds-of-on-line-students-left-in-the-dark-about-the-648012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Office of Dispu te Management

AUTHOR: Uofphoenix - (U.S.A.)

Hello there,

I am sorry that you are having a bad experience. Please know that the University takes situations like yours seriously, and has an office that is dedicated to hearing and resolving student complaints. Please contact the Office of Dispute Management via email at UofPhoenix@phoenix.edu or by phone at 602-557-5566.

~ Libby Bailey, Sr. Student Relations Administrator

for the University of Phoenix

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