• Report: #1142482

Complaint Review: Unlock your phones

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  • Submitted: Mon, April 28, 2014
  • Updated: Mon, April 28, 2014

  • Reported By: Mr. Mavambu — Tralee Other
Unlock your phones
Internet USA

Unlock your phones This is the second time I ordered a code to unlock my phone and they said they can't unlock my phone. They are suppose to refund my money but they are ignoring me. DalPay contacted them but but nothing is happening. About six months ago the same ting happened with a different phone they never refunded my money. I hope ripoffreport.com can help me, thank you I don't know, I think U.S. or UK Internet

*UPDATE Employee: DalPay Retail *will* refund you if no service was provided...

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I bought a code to unlock my phone but they said they can't get a code for my phone. They can't unlock my phone I want my refund €17.98 because this is the second time they failed to unlock a phone from me and refused to refund me. My name is Nseka Mavambu. My address is 16 Killeen Wood, Tralee, Co. Kerry, Republic of Ireland. The following is a receipt of one of my order, I lost the other one. 

Payment/Order Confirmation from dalpay.is DIUNLOCK 110720+448005200847

IMPORTANT

Your Visa Mr Nseka Mavambu | 431931XXXXXX1908 account has been successfully charged for your order.
Order Amount: EUR 8.99.

Charges appear on your Billing Statement as:

dalpay.is DIUNLOCK 110720 +448005200847

The products/services you have ordered will be directly supplied and invoiced by Digital Generations Ltd.

 

Thank you for your order!

Your purchase is subject to our terms and conditions:
http://www.unlock-your-phones.com/html/terms

Order Support

For support please login to your order: LOGIN

Order number: 110720.6948047
Security code: 2268752

Order details

Merchant Information:
 
Web Site Location:   http://www.unlock-your-phones.com
Order Page Location:   http://www.unlock-your-phones.com/html/success
 
Order Page Location:
 
Order date:   2014-04-22 08:04:11
Order number:   110720.6948047
Charge Total:   EUR 8.99
Method of Payment:   Visa
 
Cardholder Name:   Mr Nseka Mavambu
Cardholder Address:   Flat 4, 31 Castle Street
Cardholder Address:    
Cardholder City:   Tralee
Cardholder State:   Kerry
Cardholder Zip:   99999
Cardholder Country:   Ireland
 
Company Name:   None
Name:   Nseka Mavambu
Phone:   353831883983
Fax:    
Email Address   Nseka0899@yahoo.com
Delivery Address:    
 
Product items:
 
Order:   Mobile Phone Unlocking
Quantity:   1
Price:   EUR 8.99
 



cust.rcpt110720.6948047


This report was posted on Ripoff Report on 04/28/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Unlock-your-phones/internet/Unlock-your-phones-This-is-the-second-time-I-ordered-a-code-to-unlock-my-phone-and-they-s-1142482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

DalPay Retail *will* refund you if no service was provided...

AUTHOR: DalPay Retail - ()

If you have an issue regarding service delivery from one of our suppliers, you can either contact us US toll free on our order inquiry hotline: 1-877 865 7746, or open a support ticket via: https://www.dalpay.is/en/order-lookup

Naturally if a service has not been provided by one of DalPay Retail's suppliers you will be entitled to receive a refund under our general refund policy.

P.S. From the UK our order inquiry hotline is 0800-520-0847 (freephone).

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