I purchased cell phone unlock services from Unlocking Online LTD (DBA cell-unlockers.com).
I received my unlock code on May 31, 2009. After several failed attempts to unlock the phone according to the instructions provided I contacted the company on June 1. The support group could offer me no solutions to my problem, so on June 2 they sent an e-mail stating that "(we) have sent your details over the accounts team who will send you a refund. Although normally quicker please allow up to 7 days for the refund to get back into your account."
On June 26 (24 days later) I had not received the refund so I sent an e-mail to the support group asking them to verify that the accounts team had processed the refund request. I did not receive a response.
On July 4 I sent another e-mail to the support group expressing my disappointment that they had not considered it important to follow through on their agreement to refund my money. I also informed them that I would follow through on this with my credit card company; and that I would also seek to file a complaint with the Better Business Bureau - this was before I knew they were a UK based company. I had considered filing a complaint with econsumer.gov (an international consumer protection agency) prior to locating this site.
Cell-Unlockers customer support responded on July 6. They apologized for any inconvenience and stated that "(we) will prioritize your refund and it will be in your paypal account today."
Today is July 8, 2009 and no refund has been posted to my credit card account.
St. James, New York