- Report: #568274
Report - Rebuttal - Arbitrate
Complaint Review: Unlocktotalk
UnlocktotalkInternet United States of America
Unlocktotalk UNLOCKTOTALK.COM Charged me $149.95 to have phones unlocked to I could switch providers 3 mths ago & told me today my phones wouldn't work & they refuse refund Internet
*Consumer Comment: People are just ignorant
*REBUTTAL Owner of company: Anonymous Slander
*REBUTTAL Owner of company: CDMA Phones With GSM Sim Cards
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I ordered unlocktotalk for 5 phones so that I could use the phones I have to switch providers. Unlocktotalk emailed me 5 different emails ( one for each phone ) with instructions as to how to unlock the phones. I followed the instructions given & it still didn't work. I emailed and had someone name brain hoffer email me back stating I was doing it all wrong but if I would give him full access to my computer he could try to do it that way. I did refuse him or anyone to remotely have access to my computer due to all the personal information. He said that he couldn't help me then. I had paid for the service through PayPal, which too $149.95 out of my account immediately. The very next day I filed a dispute with PayPal since the unlocktotalk has 100% customer satisfaction posted on the 1st page of their website. Off their site "100% Money Back Guaranteed - Easy Phone UnlockingExpert USA Company With Over 3 Years Experience: Guaranteed cell phone unlocking by a USA company with telephone customer service " also says:
"Unlocking Cell Phones For Any Service Provider Worldwide " and finally it also has " Our Cell Phone Unlocking Service is the fastest and most reliable in The United States. Our Cell Phone Unlock Codes will unlock your phone or we will refund your money in full!"
Well I have tried everything they have send to try to no avail! Then today when I talked to someone with customer service he told me that since my old phones didn't have sim cards in them then their company would be able to unlock my hone unless I wend with a different provider. Since their services won't work on my phones I asked for a refund, but was told I would NOT get a refund & if anyone did would be fired!
Take from personal experience don let unlock to talk take advantage for you too
This report was posted on Ripoff Report on 02/11/2010 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Unlocktotalk/internet/Unlocktotalk-UNLOCKTOTALKCOM-Charged-me-14995-to-have-phones-unlocked-to-I-could-switch-568274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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