• Report: #196011

Complaint Review: Urban Florist

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  • Submitted: Mon, June 12, 2006
  • Updated: Mon, June 12, 2006

  • Reported By:Charleston South Carolina
Urban Florist
101-1001 W. Broadway Vancouver, British Columbia U.S.A.
  • Phone: 866-276-3400
  • Web:
  • Category: Florists

Urban Florist ripoff, dishonest, fraudulent billing, no customer service, no refunds Vancouver British Columbia

*Author of original report: Urban Florist, Internet RIPOFF, dishonest ,fraudulent billing, no reply to complaints, no customer service, VANCOUVER, BC

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I ordered flowers for a wedding anniversary late on 6/2/2006 to be delivered on 6/3/2006. I received two emails from Urban Florists. The first confirmed they had received my order request. I received the second email early on 6/3 stating that my order had been placed with the florist for the flowers to be delivered on 6/3/2006. I have not heard from Urban Florists since then.

The flowers have never been delivered although my credit card was charged for the full amount on 6/5/2005. I tried to call the company on 6/4/2006 and received no answer. I sent an email to customer service on 6/4/2006 and have received no answer. During the past week I have repeatedly tried to reach someone by telephone and have never reached anyone. I sent another email on 6/12/2006.

I have ordered off the Internet for years and this is the first time I have ever been ripped off. Do not waste your time or money with the company. There are too many legitimate companies trying to make a living to waste time with these guys!

Janine
Charleston, South Carolina
U.S.A.

This report was posted on Ripoff Report on 06/12/2006 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Florist/Vancouver-British-Columbia-V6H-4E4/Urban-Florist-ripoff-dishonest-fraudulent-billing-no-customer-service-no-refunds-Vanco-196011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Urban Florist, Internet RIPOFF, dishonest ,fraudulent billing, no reply to complaints, no customer service, VANCOUVER, BC

AUTHOR: Janine - (U.S.A.)

I ordered flowers online on 6/2/2006 to be delivered on 6/3/2006 for a special anniversary. I received two emails from Urban Florist. The first stated they had received my order. The second one stated that the order had been placed with the florist for delivery on 6/3/2006. This second email is the one the web site states actually indicates your order has been accepted and will be delivered. No flowers were delivered on 6/3/2006. I was charged for the purchase on 6/5/2006.

Today is 6/12/2006 and the flowers have still not been delivered. After trying unsuccessfully to reach Urban Florist by telephone, I sent an email to customer service on 6/4/2006 notifying them of the non-delivery. I have continued calling them by using every phone number listed on their web site since then and have never been able to reach anyone to talk to. I sent another email on 6/12/2006.
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