- Report: #142600
Report - Rebuttal - Arbitrate
Complaint Review: Urban Florist
Urban Florist657 Moberley Road Leg-In Boot Square Vancouver, British Columbia Canada
Urban Florist BEWARE RIPOFF Vancouver British Columbia Canada
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I placed the call on Friday morning, May 6th and received a call Saturday night, May 7th at 6:15pm from a florist in the area where my mother lived telling me they had run out of flowers but would call her and deliver with a free upgrade on Tuesday morning. The caller ID said unavailable and I was stupid enough not to ask for their phone number and name of the florist.
Anyway, fast forward to Tuesday morning - nothing comes. Nor does it come Wednesday, Thursday, or a full week later on Friday! During this time I tried to call at least half a dozen times but was finally given a recording each time after about 25 minutes that "we're sorry. due to the high volume of calls we are unable to take your call right now. please call again later". I e-mailed them with no response. I tried their online chat system which was not working and finally sent a long letter via fax with no response.
It was at this point I found this message board and decided to put up my post.
I called my credit card company and have disputed the charge of $62.98. I came to find out from my credit card company that they actually charged me $67.39 - MORE than what they sent me an invoice for via e-mail!
Unbelievable! Stay away from these guys at all costs!
This report was posted on Ripoff Report on 05/13/2005 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Florist/Vancouver-British-Columbia/Urban-Florist-BEWARE-RIPOFF-Vancouver-British-Columbia-Canada-142600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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