• Report: #132330

Complaint Review: Urban Florist

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  • Submitted: Tue, February 22, 2005
  • Updated: Thu, February 24, 2005

  • Reported By:Dayton Ohio
Urban Florist
657 Moberly Road Vancouver, British Columbia Canada
  • Phone: 888-244-4531
  • Web:
  • Category: Florists

Urban Florist Ripoff NO delivery, can't contact Vancouver British Columbia Canada

*Consumer Suggestion: Best way to get "customer support" on the phone

*Consumer Suggestion: Currently 35 strikes

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I ordered flowers for my friend on Valentine's day, for a same day delivery. Thought that it would cheer him up.

Well I waited for him to call when he received them no call, later I called he said he didn't get anything. So I wait till the next morning and try to call, I get a message to hold on I'll get faster service, then after about 40 minutes, I get a message tell me their is a high call volume try my call later.

Next day same thing, then I called and it same leave a message and someone will get back to me or try online chat. Couldn't locate the online chat, but I send an email to customer service. Haven't heard from anyone yet. And no flowers, but I did get charged for the flowers $47.07.

So now, I'm going after them, thanks for the info. I will keep you posted

Twila
Dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 02/22/2005 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Florist/Vancouver-British-Columbia/Urban-Florist-Ripoff-NO-delivery-cant-contact-Vancouver-British-Columbia-Canada-132330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Suggestion

Best way to get "customer support" on the phone

AUTHOR: Michele - (Canada)

I was an Urban Florist victim. I found the most frequent way to contact these scammers by phone was to dial the 1-888-470-7117 line but hit "0" for the operator. (I managed to contact someone by phone 3 times this way - which must be a record!)

I also once had luck using a local Vancouver number of 604-677-3207, but the women who answered that number worked in the storefront operation, and they claimed to know nothing about the orders made through their "head office" -- its located upstairs from them. They finally did, however, pass on my request to be contacted by management when I told them that I was going to talk with city council about their business license.

Good luck!
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#2 Consumer Suggestion

Currently 35 strikes

AUTHOR: Joshua - (U.S.A.)

Here is another filed complaint against this company(http://www.ripoffreport.com/reports/ripoff131180.htm) and here is the number to try 1-888-244-4531 Ext 102, 7:00 am to 3:00 pm PST. Hope this helps. Currently 35 strikes (complaints) against them.
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