- Report: #128966
Report - Rebuttal - Arbitrate
Complaint Review: Urban Florist
Urban Floristwww.urbanflorist.com Internet Canada
Urban Florist & Basket ripoff! They sent flowers to wrong address and would not answer phone calls and/or emails. Vancouver Canada, Internet
*Author of original report: Urban Florist Came Through Huge
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I contacted the 1-888-244-4531 and selected customer service (well that was a mistake!) which apparently no one works in this department as I waited on hold for 77 minutes!! Only to then have an individual tell me that they will have their immediate supervisor call me back to resolve the issue.. that call never came. So I called again, waited on hold for only 20 minutes this time, however I was immediately transfered to a voicemail system as all of their customer service reps were busy.
Busy avoiding calls I am sure! I followed up the voicemail I left with an email to customer service at Urban Florist. I had yet to receive any correspondence from the company when I decided to try one more time via telephone. Well I waited 84 mintues only to be disconnected.
This report was posted on Ripoff Report on 01/26/2005 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Florist/internet/Urban-Florist-Basket-ripoff-They-sent-flowers-to-wrong-address-and-would-not-answer-pho-128966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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