- Report: #1141555
Report - Rebuttal - Arbitrate
Complaint Review: Urban Home
Urban Homeurbanhome.com , Select State/Province USA
Urban Home General Manager Nicolas Urban "CRAPPY FURNITURE" Home CALIFORNIA
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I purchased a $538.92 dining room set from Urban "Defective Furniture" Home online. The delivery and set up fee was $139.00. The delivery guys came 1 hour and 15 minutes late.
The dining room set was carried off the truck already assembled with no packaging or bubble wrap. All 4 chairs wobbled (very unsafe). As a matter of fact, their chairs in their showroom in Arcadia and West Los Angeles wobbled as well.
I gave Urban "DEFECTIVE FURNITURE" Home the benefit of the doubt and figured that perhaps the assembled chairs in their showroom were just lacking proper assembly so I was surprised that the chairs that were delivered to my home were wobbley as well.
I asked the delivery guys to take the defective dining room set back and they refused. I was told to return the defective furniture back to their Arcadia locaton myself which I did the very same day the defective furniture was delivered.
I was expecting to get my $538.92 returned to my debt card, However, it was decided by General Manager Nicolas whom happens to be too busy to talk to customers, that I would be charged for the delivery and 20% restocking fee.
This is a total rip off. The defective dining room set was returned same day and I have yet to get the $535.92 back.
Urban "Defective Furniture" Home has extremely poor customer service as well as defective, poor quality furniture. I spoke with Gabby, Alex and Mayra as well as several other customer service representatives all were very unhelpful. I will never ever give this company my business again. I hope they do the right thing and refund the entire amount.
This report was posted on Ripoff Report on 04/24/2014 07:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Home/Select-StateProvince/Urban-Home-General-Manager-Nicolas-Urban-CRAPPY-FURNITURE-Home-CALIFORNIA-1141555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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