- Report: #744964
Report - Rebuttal - Arbitrate
Complaint Review: Urban Wildlife Control
Urban Wildlife Control4684 Glen Forest Dr roswell, Georgia United States of America
Urban Wildlife Control Did not remove the raccoon like they said they would, kept my money, then disrespected me. roswell, Georgia
*REBUTTAL Owner of company: inaccurate statements are hard to rebut.
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I saw the raccoon and called them and told them that the raccoon was by the traps and it looked bigger then the traps so they needed to bring a bigger trap out. They told me that was the biggest raccoon trap they had and refused to bring a bigger trap out.
When they came to remove the traps I called Richard and told him that I was told that they would trap the raccoon and that hadn't been done yet, no one told me that there was no guarantees to trapping the raccoon. Richard then told me: "Its not my fault you can't read. Read your contract."
I am completely unsatisfied because no one told me upfront that even if they didn't trap the raccoon they would still charge me. I still have the raccoon terrorizing my backyard and they have my $295. I am also bewildered that Richard would speak to a customer with the disrespect he did. The customer service was horrible!
This report was posted on Ripoff Report on 06/24/2011 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-Wildlife-Control/roswell-Georgia-30075/Urban-Wildlife-Control-Did-not-remove-the-raccoon-like-they-said-they-would-kept-my-mone-744964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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