- Report: #182936
Report - Rebuttal - Arbitrate
Complaint Review: Urban florist
Urban floristwww.urbanflorist.com Richmond, British Columbia Canada
Urbanflorist dishonest billing practices, very little customer service, highly questionable tracking info ripoff Richmond British Columbia
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Peaches and Cream Bouquet No upgrade (UF2236-N)
Requested Delivery: Mar 17, 2006
Urbanflorist.com claims same day delivery in Richmond area on orders placed before noon on their website and I stated the requested delivery date as March 17th within my order.
Upon checkout I was not notified of any conflict in the chosen date or their shipment policy for the bouquet I chose. The email confirmation to place the order also included my chosen delivery date - with no indication that it was not 'eligible' for their same-day delivery.
The next day I emailed the company because my friend had not received the flowers on the 17th.
On March 21st I received the only customer service communication that the company attempted to make. Within this email it simply stated that my bouquet was not eligible for the service I had requested.
If a purchase is not able to match the customers request the company must contact the customer to inform them of this before the customer pays for it. I was not contacted about this and even though they couldnt ship my flower order on the same day, they managed to bill me on the same day I placed the order.
I emailed the company on the 18th, the 20th, the 21st, and the 23rd. I only got the one reply. Within that reply was a display of tracking information that does not list the carrier of the delivery, has no outside link to a carrier service, and most importantly the recipient of my bouquet never received notice of any "attempted delivery" that was listed in the tracking information.
I believe this tracking information to be fake/falsified. I requested the delivery company's contact information and received no response. I asked about their refund policy (three times) and recieved no response. Tomorrow will be a week to the day that I placed the order, and the flowers have yet to arrive and are in all liklihood - dead.
1.) I was billed for my order from Eagle Pt. Oregon even though the business address is listed in Richmond, BC.
2.) My friend lives about a 15 minute drive from the florist's land address as listed on their website and never received my order.
3.) Urbanflorist.com's phone number does not work - I get a prerecorded message saying "outside of your calling area". There is only the non-accessible phone number (1-888 number) listed on the web site...they charge in US dollars but people in the US can't call them it seems.
Thankfully my credit card company protects me against fraudulent businesses like Urbanflorist.com. It was the first time I ever had to dispute a charge, but they took care of everything quickly and smoothly.
Even though I got my money refunded, my friend never did get her birthday present. The surprise and thoughtfulness of a flower bouquet on her birthday really is priceless.
Urbanflorist.com is more than a rip off to your wallet. Bouquets and flowers are sent for special reasons and urbanflorist.com robs you and the recipient of the pleasure of giving and receiving a gift - which can never be repaid.
One more note: Google Florist Richmond, BC (like I did to locate a same-day flower delivery service) and the BBB reports about urbanflorist do not appear. But if you Google urban florist, and there are complaints against the business posted everywhere.
Morgantown, West Virginia
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 03/23/2006 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Urban-florist/Richmond-British-Columbia/Urbanflorist-dishonest-billing-practices-very-little-customer-service-highly-questionabl-182936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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