• Report: #21931

Complaint Review: UrbanQ Urbanq.com

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  • Submitted: Sat, June 01, 2002
  • Updated: Sat, June 01, 2002

  • Reported By:New York NY
UrbanQ Urbanq.com
385 Pearsall Avenue Cedarhurst, New York U.S.A.

UrbanQ Urbanq.com FRAUD: Better Business Bureau does nothing has over 200 unsolved complaints: rebate checks never sent; , Cedarhurst New York

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I bought clothing from UrbanQ Outlet Shoppes online on the basis of there being rebates ("Q-bates") for each item. I filled out forms to receive the Q-bates and my account shows that I am due 5 Q-bates. I never received a check. I contacted UrbanQ with an inquiry and was told to wait 6 more weeks. I waited and still no rebate checks. I have contacted the company again to no response.

My account states "check sent" and "check processing 10/18/02". But UrbanQ informed me they had problems processing the checks--they claim to have sent some people two checks and others none.

They state that there is a problem with the check printer and it will be resoved soon. That was the excuse last year, but my subsequent emails have not been answered. I am due $239.96. I would not have bought the clothing if not for the rebates.

I reported this company to the Better Business Bureau. On the New York BBB website, UrbanQ has over 200 complaints filed against it, with only a few having been resolved. The rest, according to the BBB, met with no response at all from UrbanQ.
Desired Settlement: Refund of the $239.96 the amount my rebate checks are supposed to be.

Jill
New York, New York

This report was posted on Ripoff Report on 06/01/2002 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/UrbanQ-Urbanqcom/Cedarhurst-New-York-11516/UrbanQ-Urbanqcom-FRAUD-Better-Business-Bureau-does-nothing-has-over-200-unsolved-compla-21931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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