- Report: #20905
Report - Rebuttal - Arbitrate
Complaint Review: UrbanQ.com
UrbanQ.com385 Persall Avenue Cedarhurst, New York U.S.A.
UrbanQ.com rebate ripoff, dishonest, never sent check!! 1 Year!! Cedarhurst New York
*Consumer Suggestion: take the company to the small claims court
*Consumer Suggestion: Be careful! I can't think of a good reason to do business with someone who refuses to identify himself.
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I forgot about it for a few months and in November I realized that I never recieved the checks. I emailed the company and they said that there was a problem printing the checks and that I should be recieveing them shortly. Needless to say, I never recieved anything.
It has now been over a year since my original order and still no checks. I have been emailing them since January asking about the checks and they only send a "prewritten" letter. (due to recent promotions......someone will contact you soon...blah blah) Now my daily activities include sending about 50 copies of my emails to every email address I can find for the company, including the webmaster. This has been for the past week and still no response.
Also, in the email saying that there was a problem with the checks, the rep said to send any questions to firstname.lastname@example.org and someone will get back to me ASAP. This email address doesn't even exist anymore. All mail comes back, unknown.
I have also tried calling the few phone numbers I have been able to find. (516) 359-9578 is an answering machine. It is a mans voice but he doesn't say his name or company. I left messages and no one calls back. (516) 239-1860 is actually Urban Q. But after picking an option from the menu it sends you to a voice mail. No matter which option you pick. I have left messages in every department and no one has called me back either.
I have submitted a complaint to the Better Business Bureau and to the NY attorney general. I suggest that everyone do the same.
Hopefully, all this time and agrivation will pay off and we will get our money back!!
This report was posted on Ripoff Report on 05/15/2002 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/UrbanQcom/Cedarhurst-New-York-11516/UrbanQcom-rebate-ripoff-dishonest-never-sent-check-1-Year-Cedarhurst-New-York-20905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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