• Report: #785903

Complaint Review: Us Airways

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  • Submitted: Fri, October 07, 2011
  • Updated: Sat, October 15, 2011

  • Reported By: Ashley — Northport Alabama United States of America
Us Airways
Internet United States of America

Us Airways Not Their Fault Internet

*Consumer Suggestion: I Doubt it

*Consumer Comment: Question

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My boyfriend and I were flying to Jamaica for a business trip in early March 2011. We flew out on a Sunday and were scheduled to fly back the Wednesday of the same week. On the way to Jamaica from Birmingham, we had a connection flight in Charlotte, which seemed kinda out of the way adding an extra hour to our flight time. But we were content with that no problems. On the way back we arrive at the Jamaican airport and the US Air line is backed up to the door. On the flight monitors there was a scroll reading " Sorry for the inconvienance we are experiencing technical issues" we decide to investigate further leading us to find out their computer systems for only US Air were down. Airline personnel were calling in each passengers passport information along with manually tagging luggage for each passenger on multiple flights. Our connection flight was in Philadelphia, another pointless connection flight, had a three hour layover so using our best judgement at the time we planned we would have an hour to go through security and customs upon arrival. Our flight ended up leaving about an hour to hour and a half late. We arrive in Philadelphia, wait 45 minutes for our luggage to be unloaded from the flight, wait in line at customs - we were expecting that- We then had to wait for the ever so friendly -sarcasm- airline personnel to print our new boarding passes since we were unable to obtain them in Jamaica. Literally running at this point through the airport to the airline security line where we run into even more friendly personnel and another 20 minute line". By this point we had little hope and about 10 minutes to get to our terminal?. We begin our run again to arrive at our terminal at 9:44, one minute before scheduled departing time". But to our surprise the plane had left, we asked the employee how long the plane had been gone, he stated "ohh bout 10 to 15 minutes"". Keep in mind this is a business trip most of the passengers on this plane were coming from the same place we were, we were directed to Customer Service, haha again very friendly, we were informed that US Air was not at fault for our delay leaving Jamaica so we would have to pay for hotel rooms and meals!. We were however rescheduled on flights leaving at 6 in the morning to Charlotte and finally ending up back home to Birmingham'. Calling the connecting hotels - all being booked for the night - we had to stay in New Jersey for the night'. All guests on this trip were forced to miss yet another day of work/. Overall, a horrible experience with US Air, we will stick to Southwest or Delta!!

This report was posted on Ripoff Report on 10/07/2011 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Us-Airways/internet/Us-Airways-Not-Their-Fault-Internet-785903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

I Doubt it

AUTHOR: Karl - (U.S.A.)

I doubt that any significant number of passengers on a Philadelphia-Charlotte-Birmingham flight came from a Jamaica connection. Next time it might be wise to drive over to Atlanta and get something direct. It was obviously USAir's fault that you were delayed leaving Jamaica but if this happens again you might be as nice as possible to the agent at Philadelphia and possibly get a hotel room.

Your letter doesn't appear that you were in the type of mood in Philly that would make an agent do you any favors. Trust me - a gate agent or customer service rep has a tremendous latitude on what he or she can give out -from dinner coupons to hotel vouchers. I've seen passengers who demanded favors walk away with nothing when others who were pleasant got a free room.

I take only direct flights or plan connections with hours between flights. It seems like now more than ever flights are delayed for a myriad of reasons.
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#2 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

You said "most" of the passengers were coming from the same place.  So exactly how many is in a "most"?   Then how many of that "most" missed the Philly flight?

The reason I ask this is simple.

If in fact most of the flight in Philly were transfer passengers, and only a few missed it.  Of course one must ask why could a few not make it through the same process when most did?

If most of the flight were these passengers and most(all) missed it.  US Air would have been aware that something was up, especially once people started getting their boarding passes for this flight.  So according to you instead of holding the plane a few extra minutes, they not only leave with a good portion of the plane empty but they leave 10-15 minutes early.  When they know that would obviously upset quite a few people, and they would still have to transport you, possibly bumping other passengers the next morning.

Then of course there is if it was only a few passengers trying to make this flight instead of most.  In this case since this was exaggerated one would have to ask what else in your report is exaggerated.
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