- Report: #866696
Report - Rebuttal - Arbitrate
Complaint Review: Us airways
Us airways4000 E. Sky Harbor, Phoenix, Arizona 85034 Internet United States of America
Us airways Usair Sports equipment fees GOUGING - 4x the industry Norm and purposely hiding them from customers at gate. Internet
They are charging 4x the industry standard amount for surfboards and poss other sports equipment like skis, snowboards, wakeboards, kitebaords.
If you are a water sports person, do NOT fly usair.
I flew one way from sju to bwi for 170$ airfare yet you charged me $200 ONE way for my surfboard!! Its STUNNING- i could have bought the seat next to me for less than i paid in baggage for my surfboard! Its smaller than most people - 6 feet long and weighs 14lbs. This makes no sense.
I have in the past few years paid 50 and 75 on usair but 200 one way is truly GOUGING. Airtran on the way there charged me 50$ bwi to sju, that is a FAIR price - no complaints- I understand surfboards take special handling.
Furthermore, expecting a fee of, 50-75$, i handed the agent my CC and she did NOT tell me the amount charged - probably to avoid argument- she just handed it back w my boarding pass. It wasnt until i was in the TSA line that i looked at my pass and receipt and saw 200!! I immediately called and they would do nothing.
Worse, in my case, the gate agent never told me the price and did not give me the choice to say no. She purposely obfuscated the cost. I could and would have left the surfboard with a friend in PR.
she clearly did this to avoid a confrontation.
This report was posted on Ripoff Report on 04/10/2012 07:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Us-airways/internet/Us-airways-Usair-Sports-equipment-fees-GOUGING-4x-the-industry-Norm-and-purposely-hidin-866696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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