My wife and I were scheduled to fly from O'hare airport in Chicago, Ill. on USA 3000 booked through Apple Vacations on 3/19/2004 at 6:30 am on flight 504. I called the 800# at 4am that morning as per instructions to verify the flight and was told it was being delayed 11 min. until 6:41am. No problem.
We arrived at the airport at 4:30am and waited in line to check in for 30 min. When we got to the desk, we were told the plane had a malfunction and was delayed up to 3 hours. They gave us each a $7 breakfast voucher and said they would announce what gate we were leaving from.
It was 10:30am and still no announcements. We happened to look at the monitor and saw that our flight was to depart at 12:15pm at gate m4. Still no announcements from the airline or an apple rep. It was now 12pm and we were at the gate along with all the other irate passengers not knowing what was going on. I happened to look at the monitor again and saw that our flight was moved to a 2:30pm departure at gate m18, clear across to the other side of the terminal. Still no announcements from anyone.
We proceeded to eat lunch at a cost of $25 to us. we found out the next day from another passenger that the airline gave out $10 lunch certificates to those that complained.
We then found out that another flight with usa 3000 was supposed to leave for Montego Bay, Jamaica at 6:30am and was pushed back till 3:00 with the same excuse of a plane malfunction. What are the odds of 2 planes breaking down at the same time on the same airlone?
We had still heard no announcements from either the airline until an airline agent showed up at the gate at 2pm.
We finally boarded at 2:40pm and departed at 3pm(8 hour delay in ideal weather conditions) and arrived in Ixtapa, Mexico at 7:10pm(8 hrs, 10 min. after the original arrival time of 11am.
I have written letters to my travel agent, apple vacations and usa air 3000. I have also e-mailed them with zero response from anyone.
We, along with all the other passengers were very upset that no one said a word at the departure airprt to keep us informed on what was going on. we also lost a whole sun-drenched day in Mexico which was paid for in advance, along with $25 for lunch. We did receive a full day of aggravation and frustration.
To top things off, when we got to Mexico, my wife's 6 week old new suitcase was either dropped or run over by a baggage cart.
I feel we should have been compensated in some way for all the headaches that we received. And to compound the whole situation, someone could have kept everyone informed as to what was going on. Beind held totally incommunicado was very bad business. Plus, not acknowledging any of my correspondence to them is totally out of line. Thanks, a tired and angry passenger.
elk grove village, Illinois