- Report: #1117644
Report - Rebuttal - Arbitrate
Complaint Review: Usdirectexpress card
Usdirectexpress cardP.O. Box 245998 San Antonio, Texas USA
Usdirectexpress card Comerica Bank False Advertising, Withholding of Personal Funds, totally inadequate customer response time San Antonio Texas
*Author of original report: Summarry To Date
*Author of original report: Card Issuance Update
*General Comment: So basically...
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If you are on social security and do not have a bank account the social security administration no longer will issue a paper check due to u.s. treasury mandate. You are isued a debit card from usdirectexpress/ Comerica bank. Social security does not oversee these cards or communicate with usdirect express in the event of a problem.
The treasury department that implements and oversees the usdirectexpress program for social security recipiants states on its website to contact usdirectexpress if you are having problems with usdirectexpress not to contact the treasury and refers you back to usdirectexpress customer service. The consumer has no where to go except to usdirectexpress, Comerica Bank.
Usdirectexpress cards have an expiration date. If all goes well you will recieve a replacement card in a timely manner providing your address is correct with usdirectexpress or a card sent to an old address gets forwarded to you.
Even though you update your address with social security I now know they do not communicate with the usdirectexpress program they place you on so usdirectexpress does not get your new address from social security. If you are like me you think all is o.k. when it isn't.
As far as I can tell you cannot update your address on the usdirectexpress website. You have to call thier customer service to do so. At any rate this information is not readily pointed out. They offer no email contact so your options are phone or u.s. postal only which further slows down the process.
Usdirect express advertises on thier website and promotional materials that if you need a new card they will get one to you in five to ten days or if you need a card sooner you can pay $13.00 and recieve one in two days.
The following is my complaint;
I am on social security. My usdirect express card expired december 31 2013. I did not recieve a replacement card. On January 6th 2014 I contacted usdirect customer service to find out what was going on with getting a card to me, ( my next deposit onto my card was due nine days later from that date).
I was told I should have recieved my card as it was mailed out December 6th 2013. It apparently did not get forwarded to me as usdirectexpress mailed it to my old adress.
I updated my address with usdirectexpress and was told I would recieve my new card in five to ten business days, or, if I wanted to pay $13.00 I could have one sent in two days. In that I did not have $13.00 in my account and since there were stiil nine days remaining before needing the card I elected to not be extorted out of thirteen dollars for a card they should have expedited to me anyway.
Not having recieved a new card after six days I once again called usdirect customer service as thier recording states; " If you do not recieve your card in five days call us" and informed them I still do not a card and asked them; "Isn't it about time to do something in regard to getting a card to me". I was told they could certainly do that but the card I already requested could come as it had not been 10 days yet and it was decided to interupt thye mailing would probably slow things further.
Here is the kicker: I asked if I could take my expired card to a bank, show proper ID and get money out of my account to pay bills. I was told unfortuneatly I could not do that and no offer was made to expidite a card to me.
Too long a story shortened, It has been seventeen days now. I still do not have a new card.( Remember the advertised five to ten day delivery)? I have called social security, no help. I have filed a consumer complaint with the u.s. Attorney Generals office which was accepted as a valid complaint and they would contact usdirectexpress by postal mail about my complaint but it will take four to six weeks to handle the complaint and usdirectexpress/Comerica Bank are not obligated to respond to thier inquiry, but I will be kept informed of any response.
I cannot access my money, I cannot pay my rent, buy food or pay bills, in fact my insurance has been cancelled due to non payment.
Do you think I could get a card if I pay the extorted $13.00? Consumer complaint I read says if I do it will still take four days not the advertised two days.
A class action law suit should be filed as I am reasonably sure I am not the only person whose funds have been misapropiated or who has been misled by the false advertseing, screwed over and lied to.
This report was posted on Ripoff Report on 01/22/2014 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Usdirectexpress-card/San-Antonio-Texas-78224-5998/Usdirectexpress-card-Comerica-Bank-False-Advertising-Withholding-of-Personal-Funds-tota-1117644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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