- Report: #865748
Report - Rebuttal - Arbitrate
Complaint Review: Usenet-nl
Usenet-nl, Select State/Province Netherlands
Usenet-nl When I tried to cancel I was routted into a continuous loop ; unable to actually contact them ; the phone number put me on hold for nearly 20 min w/ no results ; when I discovered they were a hoax www.Usenet.nl, Netherlands
*UPDATE Employee: We would like to apologize for any inconvenience you had with Usenet.nl.
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So I ignored them. They kept sending me emails stating there was a problem w/ my financial information. Hence, I reentered my information. The result was that I now had two separate accounts.
Believing my credit card information was safe, I continued to ignore their emails. Then I received an email (always in Spam) stating that my trial period was nearly up and that they were going to take the monthly rate.
I returned to the website, but found myself hopelessly caught in a "loop" sending me from their home page to customer care and back. I had them send me my account name (nfl-3659089-cca) and the password (******246) numerous times. I was unsuccessful each time entering the members area.
In desparation, I googled for their phone number when I found Ripoff Report. I read of the fraudulant nature of Usenet. I immediately cancelled my card in time. I will keep any future written correspondence for my official complaint.
This report was posted on Ripoff Report on 04/09/2012 02:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Usenet-nl/-Select-StateProvince-/Usenet-nl-When-I-tried-to-cancel-I-was-routted-into-a-continuous-loop-unable-to-actuall-865748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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