• Report: #79091

Complaint Review: V2 Premier - Viscom Technology - shop Nbc

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  • Submitted: Tue, February 03, 2004
  • Updated: Sat, September 16, 2006

  • Reported By:Fridley Minnesota
V2 Premier - Viscom Technology - shop Nbc
4064 Peavey Road Chaska, Minnesota U.S.A.

V2 Premier - Viscom Technology - shop Nbc ripoff unprofessional bad customer service lemon computer junk Chaska Minnesota

*Consumer Comment: Thanks for the info Honesty takes courage

*Consumer Comment: Thanks for the info Honesty takes courage

*Consumer Comment: Thanks for the info Honesty takes courage

*Consumer Comment: You're funny, Jacob.. you're not even competent

*Consumer Comment: YOU ARE VERY FUNNY ..you are not an employee at all

*Consumer Comment: And they call themselves an "OEM."

*Consumer Comment: Nice to know.....

*UPDATE EX-employee responds: Massive Technical Support Layoffs & time limit of 15 minutes when technical support is called

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I ordered my computer in nov 03, recieved it in dec 03, broke down in december 03. I told them i wanted a new cpu they said, I that they couldnt do that because I had the computer for more then 30 days not true I purchased it more then 30 days yes so they add the 2 weeks it takes to get the computer in the 30 days. Well so then they sent me a mother board and memory. And told me to call another place for a tech to put it in well I did waited a week and a half. The parts were put in and it still didnt work.

Now it was the hard drive. Well while the tech was at my home I heard him talking to another tech about what they were working on and he also was puting in a mother board memory and a hard drive in a v2 premier. I was so pissed, I asked the tech if this was a good computer he said no they were junk! Well now I had to wait for the hard drive after two weeks I called to see where my part was and no one knew! Finaly it came took a month but it did come. Had to call a tech myself again to have it put in. I really just want my money back. If it breaks again I will get it back my lawyer says! Cant beleive the service, They are located 25 miles from my house and they could give a crap less. I should have came here before I bought it. Lesson learned!

Jeff
Fridley, Minnesota
U.S.A.

This report was posted on Ripoff Report on 02/03/2004 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/V2-Premier-Viscom-Technology-shop-Nbc/Chaska-Minnesota-55318/V2-Premier-Viscom-Technology-shop-Nbc-ripoff-unprofessional-bad-customer-service-lemon-79091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Thanks for the info Honesty takes courage

AUTHOR: Margaret - (U.S.A.)

Dear John , If you really are an X employee,your comments took a lot of courage.If your not ,the comments were very informative to say the least.Can you suggest which computers are reputable,where to purchase, and the best warranties,you seem to have a bit of Knowledge.best wishes
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#2 Consumer Comment

Thanks for the info Honesty takes courage

AUTHOR: Margaret - (U.S.A.)

Dear John , If you really are an X employee,your comments took a lot of courage.If your not ,the comments were very informative to say the least.Can you suggest which computers are reputable,where to purchase, and the best warranties,you seem to have a bit of Knowledge.best wishes
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#3 Consumer Comment

Thanks for the info Honesty takes courage

AUTHOR: Margaret - (U.S.A.)

Dear John , If you really are an X employee,your comments took a lot of courage.If your not ,the comments were very informative to say the least.Can you suggest which computers are reputable,where to purchase, and the best warranties,you seem to have a bit of Knowledge.best wishes
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#4 Consumer Comment

You're funny, Jacob.. you're not even competent

AUTHOR: Andrew - (U.S.A.)

Oh,

Jacob.... And you ARE an employee there?

Get real..

You think EGS makes all computers? What world are you living in ? You dont know there are other motherboard manufacturer than them?

The point is... why does "Jim" call himself an OEM, when he doesnt even make the CPU or the modem (Lucent).. or the printer (Lexmark)...

Is that OEM? Or the software?

And why does their tech support claim that software does not constitute "software?" as Jim keeps claiming that the retails dont include any software at all.. dont you think the OS (Windows) is software?? If not, where have you been?

You're funny, Jacob... get real!
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#5 Consumer Comment

YOU ARE VERY FUNNY ..you are not an employee at all

AUTHOR: Jacob - (U.S.A.)

Well, its very easy to see that visom does have a lot of complaints about the computer system. Yet has anybody else looked at dell's complaints. Look through them and its the same type of problems. Some cst just really needs to follow up on warranty options and procedures. OH Yeah and all computer companies are having their computer systems built by ECS "Elite Group Computer Systems"....viscom, dell, gateway, compaq, emachines etc..are all built by the same manufacturer. If you are a real employee i would assume you knew that...but i think you are not an employee at all. I have worked for several computer companies and their warranties are simulair too. All the cst's need to do is following the procedures in getting a repair done or following the correct procedure to return the computer. Just thought i'd give my 2 cents.
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#6 Consumer Comment

And they call themselves an "OEM."

AUTHOR: Andrew - (U.S.A.)

Wow...

So, EDS is another company that actually builds these computers with the V2Premier name brand??

And Jim and his crony (sp) Mike Davidson call Jim's "company" as an OEM!

What a crock...
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#7 Consumer Comment

Nice to know.....

AUTHOR: Sophia - (U.S.A.)

Nice to know there are still honest people like yourself John, granted you did work for the company, but at least your not trying to cover what they did/do. Good, on posting all of whom(companies) Viscom "works" with.
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#8 UPDATE EX-employee responds

Massive Technical Support Layoffs & time limit of 15 minutes when technical support is called

AUTHOR: John - (U.S.A.)

I am an ex-employee of Viscom Technology Group. The reason that customers cannot get answers to their questions and receive very poor customer service, is because there is a time limit of 15 minutes when technical support is called. Viscom tells their technicians to "get off the phone as fast as you can with the current customer, and get to the next call".

They also tell the technicians to "say anything to the customer that sounds like it will fix the problem in order to get them off the phone faster." Some problems take a lot more time than 15 minutes to solve. The problem is even worse now because Viscom just laid off almost 50% of their call center staff in January 2004, one of them being myself. This also results in a 30 minute or longer hold time in the evenings when the call center is at it's busiest. If you don't want to wait on hold, call during the daytime hours between 7am and 3pm CST.

Viscom's hardware support is located in Georgia. a company called Warranty Corporation of America or WACA as Viscom refers to them. There is no communication between software support (where I worked) and hardware support. WACA's technicians not only fix computers, but they fix things like refrigerators too. Most of the time WACA's hardware technicians are NOT certified to even work on a personal computer. DO NOT SEND YOUR V2PREMIER IN FOR AN IN-HOUSE REPAR OR GET IT SWAPPED, NO MATTER HOW MUCH THE PERSON ON THE PHONE TELLS YOU TO DO THIS DURING THE FIRST 30 DAYS OF OWNERSHIP.

I know for a fact that customer's are told they will get a new computer, but end up getting the same system back that they sent in for a swap or repair in the first place, and the problem is not fixed. There are only 3 technicians working on systems that are sent to Viscom for repair.

When Viscom gets about 25 of these requests per day, there is only a very short amount of time the technician can work on the systems coming in for repair. These technicians are NOT certified to work on personal computers. It is a lot less hassle to take your V2Premier system to a computer repair place (Best Buy, Computer Rennissance) to get it fixed and fixed right by an A+ certified technician.

Viscom is trying to squeeze every bit of productivity it can out of a very small workforce, thus a lot of mistakes and a lot of very angry people that Viscom management has to make excuses for. This is not a good way at all to do business with anyone, especially someone who spends $2,500 for a system that is supposed to work "right out of the box".

Personally, I hope that somebody will start a class-action lawsuit against Viscom, and put them out of business for good. By the way another interesting thing about Viscom is that the computers they market are put together by a company called EDS in California. Viscom just tells EDS which software to install and ship with the system and slaps the V2Premier name on it. Viscoms systems are low quality and sub-standard technical support and service.
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