V2Premier, Viscom, Shop NBC ripoff, dishonest, fraud, sneaky, lemon Chaska Minnesota

Hi John,

What do you think of your ex- "President," Jim Peterson as Big Mike calls him.

He keeps saying for the viewers to "trust" his expertise in computers.. yeah right. he's a Sales guy! What else is he gonna say?

As for "all cables included," the only one that is normally not included in retail is the printer cable, but he implies that NO CABLES are included at all from a retail store.. even HE does not INCLUDE the Ethernet cable.

Also, he claims that he "gives" $2700 worth of software out and retails gives ZERO software... Even if that is the case, most if no all computers in retail include Windows XP, which has a bunch of software for you to do stuff with it... so , again, he is such a liar...

I could go on and on about his sales pitch, but do you have all day? heh...

What do you viewers out there think about his show and that Big Mike guy?

PS. I sent big Mike an email explaining some of these things and he never replied and my mail bounches back (bigmike@shopnbc.com).. great filter there "big Mike." What a loser, I guess he cant handle the truth....

I am an ex-employee of Viscom Technology Group. The reason that customers cannot get answers to their questions and receive very poor customer service, is because there is a time limit of 15 minutes when technical support is called. Viscom tells their technicians to "get off the phone as fast as you can with the current customer, and get to the next call".

They also tell the technicians to "say anything to the customer that sounds like it will fix the problem in order to get them off the phone faster."

Some problems take a lot more time than 15 minutes to solve. The problem is even worse now because Viscom just laid off almost 50% of their call center staff in January 2004, one of them being myself. This also results in a 30 minute or longer hold time in the evenings when the call center is at it's busiest. If you don't want to wait on hold, call during the daytime hours between 7am and 3pm CST.

Viscom's hardware support is located in Georgia. a company called Warranty Corporation of America or WACA as Viscom refers to them. There is no communication between software support (where I worked) and hardware support. WACA's technicians not only fix computers, but they fix things like refrigerators too.

Most of the time WACA's hardware technicians are NOT certified to even work on a personal computer. DO NOT SEND YOUR V2PREMIER IN FOR AN IN-HOUSE REPAR OR GET IT SWAPPED, NO MATTER HOW MUCH THE PERSON ON THE PHONE TELLS YOU TO DO THIS DURING THE FIRST 30 DAYS OF OWNERSHIP.

I know for a fact that customer's are told they will get a new computer, but end up getting the same system back that they sent in for a swap or repair in the first place, and the problem is not fixed.

There are only 3 technicians working on systems that are sent to Viscom for repair. When Viscom gets about 25 of these requests per day, there is only a very short amount of time the technician can work on the systems coming in for repair. These technicians are NOT certified to work on personal computers.

It is a lot less hassle to take your V2Premier system to a computer repair place (Best Buy, Computer Rennissance) to get it fixed and fixed right by an A+ certified technician. Viscom is trying to squeeze every bit of productivity it can out of a very small workforce, thus a lot of mistakes and a lot of very angry people that Viscom management has to make excuses for. This is not a good way at all to do business with anyone, especially someone who spends $2,500 for a system that is supposed to work "right out of the box". Personally, I hope that somebody will start a class-action lawsuit against Viscom, and put them out of business for good.

By the way another interesting thing about Viscom is that the computers they market are put together by a company called EDS in California. Viscom just tells EDS which software to install and ship with the system and slaps the V2Premier name on it. Viscoms systems are low quality and sub-standard technical support and service.

I am an ex-employee of Viscom Technology Group. The reason that customers cannot get answers to their questions and receive very poor customer service, is because there is a time limit of 15 minutes when technical support is called. Viscom tells their technicians to "get off the phone as fast as you can with the current customer, and get to the next call".

They also tell the technicians to "say anything to the customer that sounds like it will fix the problem in order to get them off the phone faster."

Some problems take a lot more time than 15 minutes to solve. The problem is even worse now because Viscom just laid off almost 50% of their call center staff in January 2004, one of them being myself. This also results in a 30 minute or longer hold time in the evenings when the call center is at it's busiest. If you don't want to wait on hold, call during the daytime hours between 7am and 3pm CST.

Viscom's hardware support is located in Georgia. a company called Warranty Corporation of America or WACA as Viscom refers to them. There is no communication between software support (where I worked) and hardware support. WACA's technicians not only fix computers, but they fix things like refrigerators too.

Most of the time WACA's hardware technicians are NOT certified to even work on a personal computer. DO NOT SEND YOUR V2PREMIER IN FOR AN IN-HOUSE REPAR OR GET IT SWAPPED, NO MATTER HOW MUCH THE PERSON ON THE PHONE TELLS YOU TO DO THIS DURING THE FIRST 30 DAYS OF OWNERSHIP.

I know for a fact that customer's are told they will get a new computer, but end up getting the same system back that they sent in for a swap or repair in the first place, and the problem is not fixed.

There are only 3 technicians working on systems that are sent to Viscom for repair. When Viscom gets about 25 of these requests per day, there is only a very short amount of time the technician can work on the systems coming in for repair. These technicians are NOT certified to work on personal computers.

It is a lot less hassle to take your V2Premier system to a computer repair place (Best Buy, Computer Rennissance) to get it fixed and fixed right by an A+ certified technician. Viscom is trying to squeeze every bit of productivity it can out of a very small workforce, thus a lot of mistakes and a lot of very angry people that Viscom management has to make excuses for. This is not a good way at all to do business with anyone, especially someone who spends $2,500 for a system that is supposed to work "right out of the box". Personally, I hope that somebody will start a class-action lawsuit against Viscom, and put them out of business for good.

By the way another interesting thing about Viscom is that the computers they market are put together by a company called EDS in California. Viscom just tells EDS which software to install and ship with the system and slaps the V2Premier name on it. Viscoms systems are low quality and sub-standard technical support and service.

I am an ex-employee of Viscom Technology Group. The reason that customers cannot get answers to their questions and receive very poor customer service, is because there is a time limit of 15 minutes when technical support is called. Viscom tells their technicians to "get off the phone as fast as you can with the current customer, and get to the next call".

They also tell the technicians to "say anything to the customer that sounds like it will fix the problem in order to get them off the phone faster."

Some problems take a lot more time than 15 minutes to solve. The problem is even worse now because Viscom just laid off almost 50% of their call center staff in January 2004, one of them being myself. This also results in a 30 minute or longer hold time in the evenings when the call center is at it's busiest. If you don't want to wait on hold, call during the daytime hours between 7am and 3pm CST.

Viscom's hardware support is located in Georgia. a company called Warranty Corporation of America or WACA as Viscom refers to them. There is no communication between software support (where I worked) and hardware support. WACA's technicians not only fix computers, but they fix things like refrigerators too.

Most of the time WACA's hardware technicians are NOT certified to even work on a personal computer. DO NOT SEND YOUR V2PREMIER IN FOR AN IN-HOUSE REPAR OR GET IT SWAPPED, NO MATTER HOW MUCH THE PERSON ON THE PHONE TELLS YOU TO DO THIS DURING THE FIRST 30 DAYS OF OWNERSHIP.

I know for a fact that customer's are told they will get a new computer, but end up getting the same system back that they sent in for a swap or repair in the first place, and the problem is not fixed.

There are only 3 technicians working on systems that are sent to Viscom for repair. When Viscom gets about 25 of these requests per day, there is only a very short amount of time the technician can work on the systems coming in for repair. These technicians are NOT certified to work on personal computers.

It is a lot less hassle to take your V2Premier system to a computer repair place (Best Buy, Computer Rennissance) to get it fixed and fixed right by an A+ certified technician. Viscom is trying to squeeze every bit of productivity it can out of a very small workforce, thus a lot of mistakes and a lot of very angry people that Viscom management has to make excuses for. This is not a good way at all to do business with anyone, especially someone who spends $2,500 for a system that is supposed to work "right out of the box". Personally, I hope that somebody will start a class-action lawsuit against Viscom, and put them out of business for good.

By the way another interesting thing about Viscom is that the computers they market are put together by a company called EDS in California. Viscom just tells EDS which software to install and ship with the system and slaps the V2Premier name on it. Viscoms systems are low quality and sub-standard technical support and service.

I am an ex-employee of Viscom Technology Group. The reason that customers cannot get answers to their questions and receive very poor customer service, is because there is a time limit of 15 minutes when technical support is called. Viscom tells their technicians to "get off the phone as fast as you can with the current customer, and get to the next call".

They also tell the technicians to "say anything to the customer that sounds like it will fix the problem in order to get them off the phone faster."

Some problems take a lot more time than 15 minutes to solve. The problem is even worse now because Viscom just laid off almost 50% of their call center staff in January 2004, one of them being myself. This also results in a 30 minute or longer hold time in the evenings when the call center is at it's busiest. If you don't want to wait on hold, call during the daytime hours between 7am and 3pm CST.

Viscom's hardware support is located in Georgia. a company called Warranty Corporation of America or WACA as Viscom refers to them. There is no communication between software support (where I worked) and hardware support. WACA's technicians not only fix computers, but they fix things like refrigerators too.

Most of the time WACA's hardware technicians are NOT certified to even work on a personal computer. DO NOT SEND YOUR V2PREMIER IN FOR AN IN-HOUSE REPAR OR GET IT SWAPPED, NO MATTER HOW MUCH THE PERSON ON THE PHONE TELLS YOU TO DO THIS DURING THE FIRST 30 DAYS OF OWNERSHIP.

I know for a fact that customer's are told they will get a new computer, but end up getting the same system back that they sent in for a swap or repair in the first place, and the problem is not fixed.

There are only 3 technicians working on systems that are sent to Viscom for repair. When Viscom gets about 25 of these requests per day, there is only a very short amount of time the technician can work on the systems coming in for repair. These technicians are NOT certified to work on personal computers.

It is a lot less hassle to take your V2Premier system to a computer repair place (Best Buy, Computer Rennissance) to get it fixed and fixed right by an A+ certified technician. Viscom is trying to squeeze every bit of productivity it can out of a very small workforce, thus a lot of mistakes and a lot of very angry people that Viscom management has to make excuses for. This is not a good way at all to do business with anyone, especially someone who spends $2,500 for a system that is supposed to work "right out of the box". Personally, I hope that somebody will start a class-action lawsuit against Viscom, and put them out of business for good.

By the way another interesting thing about Viscom is that the computers they market are put together by a company called EDS in California. Viscom just tells EDS which software to install and ship with the system and slaps the V2Premier name on it. Viscoms systems are low quality and sub-standard technical support and service.