- Report: #788214
Report - Rebuttal - Arbitrate
Complaint Review: VALUE-PAWN
VALUE-PAWNfm 1960 Houston, Texas United States of America
VALUE-PAWN Manager-Eddie False Statements made regarding terms of layaway Houston, Texas
*Author of original report: Value+ Pawn
*Author of original report: Value Pawn of Houston Texas
*Author of original report: Manager at Value Pawn fired
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I placed a TV and DVD player on layaway at a local pawn shop. When placing the layaway, I was advised that if the TV did not fit in my apartment I would be able to take the TV off and just use the full deposit on the DVD player. Ok, great! The paperwork was drawn up. I gave my 70.00 deposit. The clerk then gave me 2 different receipt for each item. Before signing, I asked the clerk it signing 2
seperate receipts would hinder me in just getting the DVD player if the TV was too big. Clerk says "No, it wont effect it. We just need seperate receipts for bookkeeping purposes. I left the store, went home to measure and found that the TV indeed would be too big.
I contacted the store and spoke with a clerk who advised me he was the manager, Eddie, and that I would be unable to take the TV off and just get the DVD player but that I could use the 60.00 which was placed on the TV on another item in the store.
I went to the store yesterday and was told by an assistant manager, Jose, that if I canceled the TV layaway that I would forfeit my deposit and the TV would go back on sale. No credit, no nothing.
I have until the 10th of December to pick up the DVD player and the TV seperately. The DVD player isn't a problem but what am I going to do with a humungous TV which I have to purchase of lose 60.00?
If this isn't a ripoff, what is? The pawn shop gets my money, your money and the money for reselling the item. I don't get it. Where are the rights of the consumer in these matters?
This report was posted on Ripoff Report on 10/13/2011 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/VALUE-PAWN/Houston-Texas-77065/VALUE-PAWN-Manager-Eddie-False-Statements-made-regarding-terms-of-layaway-Houston-Texas-788214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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