- Report: #1131492
Report - Rebuttal - Arbitrate
Complaint Review: VAPEX
VAPEX44 W Monroe #1707 PHOENIX, Arizona USA
VAPEX FALSE ADVERTISING PHOENIX Arizona
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I responded to the ad for a free trial kit and pay shipping only. I received my kit but noticed that I had been charged an extra $99.95 on my credit card for the kit. This occurred on Jan. 15, 2014.
I was told I had until Feb 3 to decide if I wanted to continue with future shipments. I called VAPEX on Jan 29 to cancel any future shipments. I was informed that another shipment had already gone out. My credit card had already been charged an additional $79.95 on Jan 27, just 12 days after my original order.
I requested a return authorization number so I could return the new shipment when I received it. I was told that the additional $79.95 charge would be removed.
When I received the new shipment, I returned it immediately using the RMA number given by VAPEX. VAPEX confirmed later that they had received the return product. The extra charge had not been removed. I called VAPEX weekly for 7 weeks but never could get them to remove the credit card charge.
This report was posted on Ripoff Report on 03/18/2014 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/VAPEX/PHOENIX-Arizona/VAPEX-FALSE-ADVERTISING-PHOENIX-Arizona-1131492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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