- Report: #18538
Report - Rebuttal - Arbitrate
Complaint Review: VCstore; Computer Personalities;Video Computer Store
VCstore; Computer Personalities;Video Computer Store6907 Easton Road Pipersville,, Pennsylvania U.S.A.
VCstore; Computer Personalities; Video Computer Store ripoff fraud business Pipersville, Pennsylvania
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Since the first day we owned this system it has froze up at random times. I have added more ram(156K) and called for support over 60 times. The phone numbers I was given when I received my system are all unable to help me in anyway. I have called:
1-800-600-8005; 1-800-728-8586; 1-800-262-6622;1-888-767-4743;
1-800-643-6622. I have a case # of 1038623. I have contacted the Systemax customer service Manager, Kim Prenger and written to a Paul Mandal, President at 610 US Rt 36E, Fletcher, Ohio 45326 and talked to a Kelly Mc Mullen, several technicians and some customer service people.
I have had no luck at all in receiving help on servicing our system. We paid $1924.00. Our bill is paid in full and has been since the day we ordered this.
We now have a sytem that the digital camera no longer works, the computer is losing time and I have been told needs a new battery. This is only 2 1/2 years old. It is a sin that we have no way of having our system worked on. I have been calling and complaining for over 2 years, almost right away, and never have had any response.
This report was posted on Ripoff Report on 04/10/2002 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/VCstore-Computer-PersonalitiesVideo-Computer-Store/Pipersville-Pennsylvania-18947/VCstore-Computer-Personalities-Video-Computer-Store-ripoff-fraud-business-Pipersville-P-18538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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