• Report: #947540

Complaint Review: VERIZON FIOS

  • Submitted: Thu, September 27, 2012
  • Updated: Thu, September 27, 2012

  • Reported By: John — New York United States of America
140 West Street Internet United States of America

VERIZON FIOS FiOS UNIMAGINABLE switching from Customer Service rep to customer service rep. Internet

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Massive problems with ONE-BILL plan.
I was switched to at least twenty different customer service reps.
It took two months to resolve!
I once had a $614. bill in ONE month.
They could not locate the problem(s).
Wasted MANY Hours of my personal time.
Brought back all equipment kept phone, On-line paying process became impossible.
It's as if their customers are  somehow 'Partnered' with Verizon, in the amount of time
it takes and different departments and different people one gets switched to.

I am trying to go to the Media with this scenario it was so convoluted and absurd on their part.

This report was posted on Ripoff Report on 09/27/2012 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/VERIZON-FIOS/internet/VERIZON-FIOS-FiOS-UNIMAGINABLE-switching-from-Customer-Service-rep-to-customer-service-rep-947540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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