- Report: #835186
Report - Rebuttal - Arbitrate
Complaint Review: VERIZON HIGH SPEED INTERNET
VERIZON HIGH SPEED INTERNETInternet United States of America
VERIZON HIGH SPEED INTERNET Wireless internet services with DirecTV bundle Internet
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When Verizon finished the install on Jan 17th, the guy said to call the company in a few days & get it rebundled with my Direct TV package. I tried a few weeks later to give them time to process everything, & they said my account says "Job Pending" so they couldnt rebundle anything.
Now I waited today, 2/7, 10 days before my bill should arrive, & they say it still says "Job Pending", they can't bundle my packages yet. With my package I would pay 19.99 for my Verizon internet, instead of 42.99 what it normally is without Direct TV.
I'm concerned I'm going to get charged the real price even though I have been trying to bundle this package 3 times now with Verizon. I asked the rep if I will get charged 2/17 even though I have never received a physical bill & she said no, not until it stops saying "Job Pending" will I be billed.
Well, a little surprise on Verizon, I was signed up with auto bill pay this whole time but my CC expired this month. I won't be charged either way to it because they don't have my new expiration date, I won't update it until I get this package bundled!
The only thing that will suck more is if they send me to collections for no pay, even though no one has any information on my account or can bundle it with the package I currently have.
Does it really take a month for a job to be not pending????
I dont want to be charged the normal price & then have to call & get a refund/credit, we know how well those work. I don't need a pro-rate to my account of the overcharges, I can't pay my other bills with that!
Verizon, you are leaving a sour taste in my mouth where there doesn't have to be one.....
This report was posted on Ripoff Report on 02/07/2012 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/VERIZON-HIGH-SPEED-INTERNET/internet/VERIZON-HIGH-SPEED-INTERNET-Wireless-internet-services-with-DirecTV-bundle-Internet-835186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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