In February 2009, after making a payment, I arranged with an (obviously ourtsourced) Verizon Online billing customer representative to have my payments automatically deducted from my account.
The rep stated that my monthly bill was $41 to be deducted on the 16th of each month. I supplied the rep with all the required debit care information information as well as my phone number and email address.
I received a bill from Verizon in June 2009. The bill I received indicated a total due payment of $324. In a state of shock, I contacted Verizon to find out how could I owe such a high amount if my payments were being automatically deducted.
A rep named Mr. Sue checked and said that my last payment was in February but said he saw nothing about automatic payments. I then asked why Verizon did not notify me until almost six months later that payments had not been received?
The rep said he didn't know and transferred me to "Financial Assistance" department. Upon speaking with a "financial rep", I was informed that she was sorry I did not receive any bills and that my address was correct.
I explained that I am on unemployment and unable to pay such a high amount and requested payment arrangements. She advised me the only thing she could do would be to give me until August 2nd to pay the bill and if the bill was not paid then my internet services would be disconnected.
This is a clear clase of unfair billing practice and customer care. After being misled to believe my monthly bill was being deducted, and not receiving prompt notification of lack of payment, I should at least be offered a more reasonable payment arrangement without interruption to my internet service.
I definitely feel the thorns of "ripoff!"
Beverly Hills, California