• Report: #851017

Complaint Review: VERIZON WIRELESS

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  • Submitted: Thu, March 08, 2012
  • Updated: Mon, March 12, 2012

  • Reported By: tammy — dothan Alabama United States of America
VERIZON WIRELESS
Internet United States of America

VERIZON WIRELESS VERIZON WIRELESS CHARGE $350 early terminination fee for 5 days of service.. Internet

*Author of original report: FYI

*Author of original report: 400 deposit

*Author of original report: i had verizon service only 5 days

*Consumer Suggestion: Something is not right here.

*Consumer Comment: Not a scam

*General Comment: not a scam...

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I APPLIED FOR VERIZON WIRELESS ON 2-20-2012 I WAS ASK FOR A $400 DEPOSITE,SO I AGREED AND PAYED THE $400 DEPOSIT,AFTER 5 DAYS OF SERVICE I CANCELLED THE SERVICE

I RETURNED THE 32 GIG MOTOROLA RAZR PHONE TO BEST BUY,BEST NUY CALLED VERIZON-INFORMED VERIZON I WAS CANCELLING MY WIRELESS SERVICE,I SPOKE TO A VERIZON CSR

THEY TOLD ME I WILL RECEIVE MY $400.00 DEPOSIT BACK WITHIN 4 WEEKS,I CALLED VERIZON LAST NIGHT MARCH 7 2012,I WAS INFORMED BY A VERIZON WIRELESS CSR,I WAS CHARGED A $350.00 EARLY TERMINATION FEE FOR ONLY 5 DAYS OF SERVICE.EACH TIME I CALL I GET A DIFFERENT ANSWER,ONE CSR TOLD ME HE TOOK OFF THE EARLY TERMINATION

BUT THEN I CALLED BACK TODAY MARCH 8 2012,I WAS TOLD I STILL OWE A $350.00 FEE...

VERIZON WIRELESS IS A TOTAL SCAM...

This report was posted on Ripoff Report on 03/08/2012 11:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/VERIZON-WIRELESS/internet/VERIZON-WIRELESS-VERIZON-WIRELESS-CHARGE-350-early-terminination-fee-for-5-days-of-servi-851017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

FYI

AUTHOR: tammy - (United States of America)

i have called verizon customer service 7 times each time i get told a different story,finally i got agent said i should not be charge a early termination fee.the agent said he would fix the problem,so i was at a verizon store,the store agent said i have a 396.00 credit,i was happy untill the next day i called verizon the agent told me my 365.00 credit will be applied to my bill of only 5 days of service,and he will email the first agent who fixed the credit to verify the credit will be refunded..
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#2 Author of original report

400 deposit

AUTHOR: tammy - (United States of America)

helllo its not the deposit that bothers me..its the fact only 5 days of service i cancelled and verizon is charging me a 350 early termination fee........
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#3 Author of original report

i had verizon service only 5 days

AUTHOR: tammy - (United States of America)

i had verizon service for only 5 days when i cancelled service....
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#4 Consumer Suggestion

Something is not right here.

AUTHOR: Robert - (USA)

This is not right.  Verizon has a 14 day GUARANTEE on their devices and SERVICE.  New customers can cancel the service and return devices within 14 days WITHOUT penalty of an early termination fee.

This is verified on the Verizon Wireless website:  http://www.verizonwireless.com/customer-guarantee.shtml

Quote:  "We stand behind our service and support at Verizon Wireless. Our customer guarantee reflects that by showing our commitment to provide the best wireless support and service to our customers. Under the Verizon customer guarantee, you can cancel the service within 14 days with no early termination fees if you are not completely satisfied. You can find more information on our customer guarantee at our return policy page. "

For the author:  I urge you to visit the Verizon Wireless customer guarantee page of their website.  This page also has a direct chat option where you can bring your problem to their attention.

I suspect that you didn't speak with a Verizon Wireless CSR.  That's the problem folks have when they go through some retailer/reseller (such as Best Buy) who is NOT VERIZON WIRELESS.  I have always used an actual Verizon Wireless stand alone store with good service and NO unresolved issues.

Good luck.

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#5 Consumer Comment

Not a scam

AUTHOR: coast - (USA)

"I WAS ASK FOR A $400 DEPOSITE"

Verizon correctly evaluated your credit worthiness.
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#6 General Comment

not a scam...

AUTHOR: Kilrath - (United States of America)

Just because you are unhappy that you were charged an early termination fee doesn't make this a scam.  You obviously didn't read through your contract before you signed or you would have realized that such a fee was inevitable for canceling service before you had had the phone service for two years (standard contract length).  This is your penalty for canceling the contract and you should have it in full legal language.

Just a tip for the future, read your contracts before you sign them.
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