• Report: #1160243

Complaint Review: VERIZON WIRELESS

  • Submitted: Mon, July 07, 2014
  • Updated: Mon, July 07, 2014

  • Reported By: Luis — Hackettstown New Jersey
VERIZON WIRELESS
Nationwide USA

VERIZON WIRELESS FRAUDULENT PREPAY PLANS On June 06/ 2014 while driving in New York State and because I have too much problems with Tmobile I decided to switch to Verizon, so on the first store that I saw I stop park my car and got inside, and told them that I need to switch my phone to them on the prepaid plan, they didn't disclosure anything to me, like the prepaid phones are two years old, that if anything happen they will ignore the warranty, after I got my cell and the number transfer drove upstate, after about a week I began having problems with the phone so I went to another store and they trouble shutter the phone, and still having the same problems like taking too long to connect, showing connection but completely silent, showing that is connected but I can not hear anything either the other party, is getting super hot, the battery is not holding well the charge and now, no matter how many times I press the bottom to call it doesn't, I went to another store and same history than the one before in Hackesstown, so I went to a corporate store iand they did not want to do anything for me, but to live the phone for ten days or more to get another Why not ship a new model to the store then call me and switch? IStay away from Verizon they do not care after they got your money you are worthless for them, also stay away from Verizon Wireless at Diamond Wireless Cortland 861 NYS ROUTE 13 Cortland , New York Nationwide

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On June 06/ 2014 while driving in New York State and because I have too much problems with Tmobile I decided to switch to Verizon, so on the first store that I saw I stop park my car and got inside, and told them that I need to switch my phone to them on the prepaid plan, they didn't disclosure anything to me, like the prepaid phones are two years old, that if anything happen they will ignore the warranty, after I got my cell and the number transfer drove upstate, after about a week I began having problems with the phone so I went to another store and they trouble shutter the phone, and still having the same problems like taking too long to connect, showing connection but completely silent, showing that is connected but I can not hear anything either the other party, is getting super hot, the battery is not holding well the charge and now, no matter how many times I press the bottom to call it doesn't, I went to another store and same history than the one before in Hackesstown, so I went to a corporate store in Rockaway Mall New Jersey and they did not want to do anything for me, but to live the phone for ten days or more to get another, and why I have to be without phone for that long period of time? Why not ship a new model to the store then call me and switch? If my car goes to the shop the dealer give me a loaner and why verizon can not ship a new one? I call the store from I got the phone and they place me on hold for about twenty minutes, so I hang up and dial for thirty minutes non stop and they did not pick up the phone or call me back, so this is the way verizon is doing business, taking my money and that's it. When I call the 1800 number this stupid woman told me to buy a new phone, and today when I call Tonya she told me I have to be with out a phone for days, I know they will try to repair this piece of crop and send it back to me..Stay away from Verizon they do not care after they got your money you are worthless for them, also stay away from

Verizon Wireless at Diamond Wireless Cortland

861 NYS ROUTE 13

Cortland , NY 13045

(607) 753-6282


This report was posted on Ripoff Report on 07/07/2014 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/VERIZON-WIRELESS/nationwide/VERIZON-WIRELESS-FRAUDULENT-PREPAY-PLANS-On-June-06-2014-while-driving-in-New-York-State-1160243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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