• Report: #1066017

Complaint Review: VERIZON

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  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: Kathy C. — March Air Reserve Base California
VERIZON
6955 West Morelos Place Chandler, Arizona USA

VERIZON Mislead about additional $30 fees on two phones to upgrade cell phones into another 2 year contract Chandler Arizona

*Author of original report: Issue resolved

*General Comment: Sorry.....but....

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I called to complain and ask for a refund.   They said this fee was started earlier this year and is to offset the discount on the phone upgrade. 

This is deceptive because it masks the true cost of the upgrade.  They advertise one price, then charge a higher price.

How can this practice possibly be legal?

This report was posted on Ripoff Report on 07/10/2013 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/VERIZON/Chandler-Arizona-95226/VERIZON-Mislead-about-additional-30-fees-on-two-phones-to-upgrade-cell-phones-into-anoth-1066017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue resolved

AUTHOR: Kathy C. - ()

Credit issued

 

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#2 General Comment

Sorry.....but....

AUTHOR: Tyg - ()

 EVERY CARRIER HAS A UPGRADE FEE!!! There is no true "free" upgrades unless the carrier in question is running a promotion. This cost is used because you fellow consumers like to commit wireless fraud. Because of this EVERYONE has to pay. Sorry its so upsetting for you to have to pay what everyone else does. This isnt a ripoff. You would have been told about this fee upon signing back with them. It is always stated clearly somewhere on your printed contract. If you did a digital contract, then these fees would be spelled out for you online.

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