- Report: #1045723
Report - Rebuttal - Arbitrate
Complaint Review: VIP travel club ,Royal Sunset Hotel
VIP travel club ,Royal Sunset HotelSunset Royal Hotel Cancun Mexico Internet United States of America
VIP travel club ,Royal Sunset Hotel Isa Leltk , Ray Rubio, Pepe Schgima sales manager Scam artist they are crooks we canceled timeshare contract two days after signing, and they charged our credit card!!! Mexico, Cancun, Internet
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Isa took us with sales manager Pepe Schgima who was very combative hostile towards us , and who told us to write in a peace of paper the reason for our cancelation. We stated financial hardship, and he signed as well. We didn't feel comfortable with only A piece of paper as evidence of cancelation of our membership. Pepe was Extremely rude and stated " that's all I can give you Guy's".
While signing our contract , the hotel provided us with a consumer representative Mr Ray Rubio who I contacted via email on April 19, 2013 , and told Mr Rubio that we were leaving To the USA on April 22, 2013 and wanted proof of our membership cancelation because We didn't feel comfortable with Pepe's document. Mr Rubio responded saying that he forward the email To his executive , and that we were going to be contacted ASAP. I have proof of the email!
The executive never contacted us and they charged our Amex the membership fee The day we arrived to the USA . The contract stated that if we canceled within five days we will be fully refunded , and Pepe reassured us this , but they lied. I AM ASKING FOR PROOF OF MY CANCELATION , AND PROMISED FULL REFUND. We made a claimed with Profeco . This people are all crooks and have no compassion for hard working people. I am a Police Officer who works hard , and my wife is an RN who works hard to save people , and this people want to steal our hard .
This report was posted on Ripoff Report on 04/23/2013 11:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/VIP-travel-club-Royal-Sunset-Hotel/internet/VIP-travel-club-Royal-Sunset-Hotel-Isa-Leltk-Ray-Rubio-Pepe-Schgima-sales-manager-Sca-1045723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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