- Report: #814159
Report - Rebuttal - Arbitrate
Complaint Review: VIVA CHEVROLET
VIVA CHEVROLET5915 Montana Ave. EL PASO, Texas United States of America
VIVA CHEVROLET SOLDIER TREATED LIKE SH*T AND CHASED OUT BY 5 SALESMEN EL PASO, Texas
*Consumer Comment: David,
*Consumer Comment: Good for you.
*Consumer Comment: Not singled out
*Consumer Comment: DAVID, SINCE CHEVY IS PART OF GENERAL MOTORS, AND GENERAL MOTORS IS PART OF THE FEDERAL RESERVE,........
*Consumer Comment: You did good
We took the Traverse to our mechanic the next morning but was told that they couldn't look at the car until the following day at 8am. We then went back to our salesmen and explained everything to him. He apparently had all of our paperwork ready to sign. My wife and I explained to him that since one of the warranties were to run out in 4,000 miles then we didn't feel comfortable signing for it until our mechanic says its a good and reliable vehicle.
He then went on to tell me to just sign the papers and if our mechanic said it was a good vehicle then we didn't have to come back in BUT if our mechanic says its not a good car then they will "rip" up our "signed" paperwork and we can return the car. I told him there's no way I'm gonna sign to buy a car until I have it looked at.
Bill then got very angry and stated that he was VERY offended and had never been so distrusted in his life. We tried explaining to him that we were NOT fixing to spend $21,000 on a car just because HE says its a good vehicle. He then sent us to Finance to sign for the Traverse anyways. while in finance we asked the finance man for a new salesmen.
Our new salesmen (Oscar) went on to explain to us that we were NOT allowed to take the car to our mechanic and there was no need to anyways because it was still under warranty for another 4,000 miles. We then told him that we were just gonna go get our car from home and bring there Traverse back. As we walked out the door 5 salesmen followed after us yelling, they started saying we weren't allowed to take there car off the lot and we tried to explain that we had only had the car for a 16 hours so the 24 hours wasn't up and we had only driven the Traverse to the lot and we needed to go get our other car from home.
The Manager Alex came out and as I was talking to my wife Alex started yelling and then said he was gonna have a salesmen take us home in another car because the traverse (that we were fixing to buy) had been sold. My wife asked him how he sold a car that we were in the process of buying and his response was that they are good like that. She explained to him that that was extremely dirty to sale a vehicle while someone else has paper work drawn up on that same vehicle and he just shrugged his shoulder and threw the keys to one of the salesmen standing there and told him "go sale the car."
I was in my military uniform and being treated like a thief all because I wanted to have a car that I was fixing to spend $21,000 on looked over by someone I trust..
This report was posted on Ripoff Report on 12/26/2011 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/VIVA-CHEVROLET/EL-PASO-Texas-79906/VIVA-CHEVROLET-SOLDIER-TREATED-LIKE-SHT-AND-CHASED-OUT-BY-5-SALESMEN-EL-PASO-Texas-814159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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