On 03/30/2013 I purchased product from the Vivo Per Lei Cart #1 at the 651 Paseo Nuevo Cart #1 Santa Barbara CA 93101. The sales representative introduced herslef as the owner of the company and she introduced me to the line of products. I purchased two Facial Peeling and two Moisturizing Day Cream. The charge were $299.00 for each set and the information provided by the lady (owner) was that the priced given was a disocunt due to the fact that she was going to put my pictures of before and after on her web page. I went to Santa Barbara to be able to see the Santa Barbara Mision and to be ablet to go their mass in the afternoon. After debating with the aldy she stated that the original price of the itmers were $980.00 and that she was giving me already a big dicsount but that if people asked me I had to tell them that I paid full price. She explained to me how to use the products and informed me that since I was living in West Hollywood that i was able to go to the store in Century City Mall and that she was going to give me a paper so that the representatives there will alwasy charge me the same amounts and not the original price of $980.00. When i got home I completely forgot the instructions for the products and decided to search the product in order to retrieve how many times i have to use it. She even told me that this products should last me two years sine theya re so concetrated i had to use really minimal amount. To my surprise the cost of each product that I purchaserd on their own web apge at www.vivopl.com
was $69.95 with a $7.00 cahrge for shipping, that been said i was supoused to paid only $248.00 instead of the $658.00 that she charged my card. Inmediately I called my bank and reported it. I also called them at 877-554-1777 and at 818-709-6997 and compelte the contact us section of thier wb page and send them two emails. No response from them. Saturday night I went to the Cnetury Mall looking for thier store of cart and I found nothing. i went back to the Century Mall on Easter Sunday looking for the store and once again ther was none. The lady gave me a receipt with the phone and name of someone called Ray and a tel #818-913-7170. I left messages on taht phone also and no response back. The representative (owner) fraudently overcharged my credit card $358.00 extra knowing that i was not going to be able to go to any store at the Centruy mall to confront them since it doesnt exist and based on all the reviews of the company they really dont respond to anyone grievances or llok for a solution on the matter. Due to that effect I compelted a formal grievance through the BBB and also thorugh the Department of Consummer Affairs. I am willing to take this matter as formal legal litigation. The standard of service from this comapny is to steal form customer and overcharged them. At one point this needs to stop. I want a refund for the amount overcharged. Please dont allow any of the sales representatives from this company to even come close to you. This sitatuion is happening with them in Vegas also according to the customer complaints posted. The prodyuct may be a good one for the company will not grow by ripping off customer and making fraudulnet charges.