desperate
  • Report: #20627

Complaint Review: VMC SATELLITE

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  • Submitted: Fri, May 10, 2002
  • Updated: Sun, July 07, 2002

  • Reported By:PARKER AZ
VMC SATELLITE
2710 Prosperity Ave. Fairfax, Virginia U.S.A.

VMC SATELLITE ripoff deceptive company Faifax, Virginia

*Consumer Comment: It's About Customer Service Charles

*UPDATE Employee: Terms & Conditions

*UPDATE Employee: Terms & Conditions

*UPDATE Employee: Terms & Conditions

*UPDATE Employee: Terms & Conditions

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Just wanted to let others know that NOT everyone anywhere in the USA can get the FREE installation as advertised. You will be asked for your information, including your credit card number for billing the "activation fee" of $49.99.

You will get a message that states "Congratulations! Your credit card has been charged $49.99 and you are now ready to schedule your free installation!" There is an 800 number to call which is for Dish Network. When you call they then advise you that a credit check has to be ran.

VMC Satellite fails to tell people this. If you do not qualify for the equipment they will not issue a refund until you return your installation certificate that they mail to you WITHIN 10 DAYS of purchase. Okay, so you return the certificate that costs 57 cents in postage and they send you a letter stating they received your certificate and will issue a refund within 30 days.

30 DAYS!! And they only refund $39.99 because $10.00 was for postage and handling which was really only 57 cents. So either way, they get $10.00 out of the deal. BUYER BEWARE!!

JENNIFER
USA, Arizona

This report was posted on Ripoff Report on 05/10/2002 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/VMC-SATELLITE/Fairfax-Virginia-22031/VMC-SATELLITE-ripoff-deceptive-company-Faifax-Virginia-20627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It's About Customer Service Charles

AUTHOR: Garland - ()

Dear Charles,

What was written is irrelevant, obviously there are volumes of CUSTOMERS (people who pay your salary and put food on your table) who are not happy and feel deceived and mistreated by this company.

That is the central issue here, and yes that is important, anyone who has ever worked with the public and has even a slight concept of customer service knows that the customer is the reason you have a business and the reputation of a business comes from how the customers are treated, whether you agree or disagree with them is irrelevant.
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#2 UPDATE Employee

Terms & Conditions

AUTHOR: Charles - ()

This customer states that, "VMC Satellite fails to tell people this."

This customer never spoke with anyone from our company to place this order. She placed her order over the internet. All requirements of this offer are listed in the Terms & Conditions on the website.
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#3 UPDATE Employee

Terms & Conditions

AUTHOR: Charles - ()

This customer states that, "VMC Satellite fails to tell people this."

This customer never spoke with anyone from our company to place this order. She placed her order over the internet. All requirements of this offer are listed in the Terms & Conditions on the website.
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#4 UPDATE Employee

Terms & Conditions

AUTHOR: Charles - ()

This customer states that, "VMC Satellite fails to tell people this."

This customer never spoke with anyone from our company to place this order. She placed her order over the internet. All requirements of this offer are listed in the Terms & Conditions on the website.
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#5 UPDATE Employee

Terms & Conditions

AUTHOR: Charles - ()

This customer states that, "VMC Satellite fails to tell people this."

This customer never spoke with anyone from our company to place this order. She placed her order over the internet. All requirements of this offer are listed in the Terms & Conditions on the website.
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