- Report: #48262
Report - Rebuttal - Arbitrate
Complaint Review: V.M.C. Satellite
V.M.C. Satellite2710 Prosperity Ave. Fairfax Va. 22031 Nationwide U.S.A.
VMC Satellite ripoff Fairfax Virgina
We responded to a advertisement by VMC last summer stating three months free satellite service if we responded by midnight of that evening. We signed up on the internet and had the required $49.99 fee for a certificate electronicly deducted from our bank account aproximatly by 10:00 p.m..
When I did not receive this certificate. I called VMC and was told I missed the promotion, I explained to the young lady on the phone this could not be because my bank records showed the money was received by them well before the deadline. This person became rude so I asked for a supervisor, This supervisor also stated I would not be able to receive what was promised and also became rude. after several more attempts to get VMC to honor their advertisement. tried talkin to Dishnetwork who was sponcering this program run by VMC.
Dishnetwork said they could not help me and suggested I talk to Michael Lauston at VMC. I talked to Michael Lauston and his responce was he did not like the way I talked to VMC employees. He showed little or no concern that I was lied to by this company and apeared to me express some kind of right to rip us off because we dared do buisness with him.
Over the course of a couple of weeks I had several more conversations by telephone with this (In my opinion) jackass. And corresponded by E-Mail aproximately a dozen times. Michael Lauston absolutely refused to honor what was advertised by VMC and took it upon himself to refund my money. About a month later I contacted Dishnetwork (Not knowing they were owned by the same corporation, Echostar Communications) and bougt satellite service from them. About six months later we received a threatening invoice from VMC satelite to pay them 49.99 or we would be sent to collections.
We immediately contacted Michael Lauston, to ask him what the hell was going on h told us we owed for a certificate for service. it was explained to michael lauston that dishnetwork verified we did not owe this money we did not receive or use a certificate to obtain satellite service. He did not care michael lauston told us to pay or our credit would be ruined. We asked for records VMC had that gave them the right to act this way. about a week later we received a letter that showed my wifes name and the address and phone number to a town neither of us had ever been to much less ever lived there.
This is where VMC supposedly sent a certificate. We called the phone number listed and talked to a gentleman who stated he had been screwed by VMC also and had to get outside assistance to resolve his rip off by VMC. We reported this situation to Echostar communications. We were told to talk to Scott Novack. we attempted to talk to Mr. Novack and left a message for him when we did not hear from him we called and left a second message. Mr. Novack finaly returned our call and said he was putting someone named Adam on it. and Adam would be getting back to us. Well Adam failed to contact us at all. The date to protect our credit was nearing so we desided to file a complaint with the Virgina B.B.B.
We also called VMC and talked to someone named Charlie who is supposed to be michael laustons supervisor. This person also threatened to ruin our credit. So we sent a check for the $49.99 extortion payment and a letter of protest to VMC. Hoping the B.B.B. in Virgina could straighten this out.
After all of this had taken place we received our bank statement for Feb. 2003 and found that VMC cashed our check of $49.99 extortion payment and also without ant authorization from my wife or me used information they received from me in july 2002 stold an additional $49.99 from my bank account. We reported this to our bank and we are in the process of asking law enforcement for assistance. We beleive thisis electronic theft.
I E-Mailed the owner of VMC (As identified by VMC employee)Charlie Ergen at Echostar Communications.
I wanted to know if he was as outraged by the conduct of his employees as I am. So far I have not received a reply from Mr. Ergen. We will see by his responce if any as to whether he has any integrity or if VMC employees areoperating under standard buisness policies.
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STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!
This report was posted on Ripoff Report on 03/06/2003 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/VMC-Satellite/nationwide/VMC-Satellite-ripoff-Fairfax-Virgina-48262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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