- Report: #225814
Report - Rebuttal - Arbitrate
Complaint Review: VMC Sattelite
VMC Sattelite10205 Colvin Run Rd., Suite 100 Great Falls, Virginia U.S.A.
VMC Satellite - DISH Network. 30 Day Money Back Guaranteed BUT NOT GUARANTEED!! ripoff Great Falls, Virginia
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I had called the installer many times to get it fixed. The installer showed up many times to fix it, but it was never fixed properly and completely. I called Dish Network before the 30 days was up and ended my service with Dish Network, and returned all of their equipment. I was fully refunded by Dish Network in August.
When I was in the process of returning the equipment to Dish Network in June, I received a letter from VMC Sattalite Inc. in Jyly that they were going to send me to collections for deactivating my agreement before the 12-18 month period. I called Dish Network many times, and they had told me to disregard the letter, and that I have a $0.00 balance. Once I received my monies back from Dish Network and was told by Dish Network that I have a $0.00 balance and was told to disregard the letter I received from VMC Satelite Inc.
I had gotten rid of all of my paper work that I had with Dish Network. Three months later I received another important letter from VMC Satellite Inc. warning me that they are going to send me to the collections. I called the number on the letter (VMC Satellite Inc.) and customer service representative told me that I was getting charged $290.00 due to because I broke the agreement with Dish Network.
I called Dish Network again and was told again to echnore the letter. I called VMC Satellite again, and the representative told me that they are a third party vendor of Dish Network, and that I broke the agreement with them as their agreement if for 18 months of service of Dish Network. I was very angry and called Dish Network back and ended up speaking to a customer service associate in their corporate office.
I was then told that there was a third party vendor involved that actually sold me the satellit for Dish Network Services, and I am held responsible for the deactivation fee. This was the very first time I heard of a third party involved. (I DID NOT CALL VMC SATELLITE FOR SERVICE,, I CALLED DISH NETWORK FOR SERVICE). I think that this is very misleading and false advertisement.
I feel that I was set up, and was not told the proper information in the beginning that there was a third party involved. The customer service associate from Dish Network told me that VMC Satellite is a vendor of theirs, and takes their customer service sales calls. I told her that, that was misleading information and that I did not call VMC Satellite.
I called DISH NETWORK for service, NOT VMC SATELLITE Inc.!
She at Dish Network would not do anything for me, and told me that I need to call VMC Satellite, and settle it with them.
I feel that I was totally set up. This way they (Dish Network and VMC Satellite) would get their monies anyways).
Now I am getting a letter from a collection agency for VMC Satellite for $520.85.
This report was posted on Ripoff Report on 12/16/2006 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/VMC-Sattelite/Great-Falls-Virginia-22066/VMC-Satellite-DISH-Network-30-Day-Money-Back-Guaranteed-BUT-NOT-GUARANTEED-ripoff-Gre-225814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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