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  • Report: #905317

Complaint Review: VO Financial

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  • Submitted: Sun, July 01, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: Ann — Fairfield Connecticut United States of America
VO Financial
2900 Fire Road, Egg Harbor Township, J\NJ Egg Harbor Township, New Jersey United States of America

VO Financial Corporation REVIEW: VO Financial commitment to total customer satisfaction. VO Financial Corporation past and current approach to business is focused on providing services to clients with honesty, integrity, innovation. VO Financial Corporation recognizes complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored.
*UPDATE: VO Financial Corporation pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. VO Financial Corporation recognized by Ripoff Report Verified

*UPDATE Employee: Free Service

*UPDATE Employee: We got this the following morning:

*UPDATE Employee: In Addition:

*UPDATE Employee: Correct

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Ripoff Report Verified REVIEW: EDitors UPDATE: Positive rating and recognition has been given to VO Financial Corporation for its commitment to excellence in customer service.
VO Financial is Rip-off Report Verified
..The information provided in this report is based on comments made by Joshua Gayl and his staff during an on-site inspection held by a third party verification company with no biases toward VO Financial. Ripoff Reports discussions with VO Financial Corporation have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. [continued below]....
..... VO Financial Corporation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

VO Financial Corporations co-owners, Adam and Ashley Lacerda, have informed us that their mission is to educate and empower today's timeshare owners by delivering quality, trustworthy customer care and service before, during, and after their services are completed. Based on their extensive experience in the timeshare industry, they know how frustrated, disappointed, and stuck timeshare owners feel about their existing timeshare because of their developer's deceptive sales practices. Using the Debt Reduction Deed Replacement and Debt Reduction Inspired Vacation programs, VO Financial works closely with clients every step of the way to eliminate their large debt incurred as a result of their original developers deceptive and/or fraudulent practices and acquire affordable vacation ownership that meets their clients expectations for beautiful properties and incredible destinations without breaking the bank. Adam and Ashleys formula is simple: through honesty, integrity, and reliable service, now and in the future, VO Financial has quickly become the industry leader in protecting and assisting timeshare owners.

VO Financial Corporation actively trains each of its employees to make sure that customer satisfaction is a top priority. VO Financial Corporation brings in talented and experienced individuals who will assist in achieving their client's goals. Their dedication to integrity, honesty and a desire to help families achieve their vacation dreams is what VO Financial Corporation prides itself on. VO Financial Corporation is constantly working to create and provide new programs designed to meet the demands of its existing and future clients. VO Financial Corporation also strives to improve the services it already has in place. If VO Financial Corporation can be of any assistance, consumers are encouraged to call 1-800-381-9469 or email VO Financial Corporation at customercare@vofinancial.com

VO Financial Corporation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation VO Financial Corporation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

VO Financial is a company that is strives to improve customer experiences by constantly introducing new processes internally to provide a great customer experience. They have joined the Consumer Advocacy Business Remediation and Customer Satisfaction Program because it lets clients know VO Financial has fair and honest practices. They also feel as though the CAP program increases their company creditability that helps potential clients feel more confident in their services.

The company works with people that are unhappy with the terms of their timeshares. Their services provide clients with the opportunity to legally take them out of their timeshare agreement and place them in one that they are able to afford. Their services also provide debt reduction and deed replacement as they are able to be in alternative vacation agreement.

In the past, VO Financial has received complaints of developer harassment of their clients. These complaints have been resolved through implementation an internal follow up process. As a result, VO Financial has also discovered that their sales have been closed through offering a clear and honest choice about the programs. They feel as though the product sells itself when presented to prospects.

Additionally, there has been confusion about relationships with Wyndham Hotels and VO Financials relationship with them. Joshua Gayl, the owner of VO Financial states that while he used to work for Wyndham, their companies currently do not have any contractual relationship. However, Wyndham has previously filed lawsuits against VO Financial but they were not in legislation and had no cases against them at the time of the onsite verification.

VO Financial works to provide excellent customer service to ensure their clients are satisfied with services provided. Their company mainly works on leads from a referral company. The customer service department provides a once a month follow up call to their customers to ensure satisfaction. They are always working towards making sure all transactions and communication is clear before the sales process has ended.

One example of their commitment to great customer service has been through working with a client that has a brain injury and has short term memory. To ensure everything is clear the customer service representative spends a considerable amount of time on the phone with the client and transcribes the conversation. After the conversation, the customer service representative emails the client the transcribed notes to ensure they have a reference of the information discussed.

In summary, after our investigation, which included discussions with the co-owners, management staff, sales consultants, and customer service, Rip-off Report is convinced that VO Financial Corporation is committed to delivery of quality services resulting in total client satisfaction.
Read some of VO Financial Corporations existing clients testimonials.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
========

VO Financial Jason Greene Preying on my need for help Egg Harbor Township, New Jersey

I had the same experience as Concerned Citizen.


I was first called by Jason Greene who asked me for information regarding my timeshare experience and any misrepresentations that had been made during a sales meeting.  He indicated that he would have to submit my complaint to a committee for approval.  Then I god a call from Frank Merola who indicated that he was a specialist and wanted to confirm the information taken by Jason.  He indicated that they had a program referred to as debt reduction, deed replacement where they would get me out of my high timeshare points (890,000), I would not have to pay the timeshare the monthly mortgage payments and that they would get me a new deed for 550,000 points.  He indicated that this would cost me $30,000 and I should try to get a loan for that amount and if I couldn't, then they count provide in-house lending.  I asked him how he could do this since their company had no ling to Wyndham.  He said that there was legislation that indicated that Wyndham had no choice but to follow this scenario.  I still could't understand why Wyndham wold give me a deed for 550,000 points and lose interest on a mortgage with a balance of about $850,000.  Mr. Merola assured me that it could be done.  He indicated that I would have to sign an agreement with them but not until they had all the "ducks in a row."  I printed some information from their website today and the Disclaimer indicated that "VO Financial is not a resale or listing company..... As such, our services shall not be construed to be paying off any existing timeshare debt or any mortgage that may be associated with a customer's timeshare ownership"  What a disappointment.  Scammed once again!!!

This report was posted on Ripoff Report on 07/01/2012 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/VO-Financial/Egg-Harbor-Township-New-Jersey-08232/VO-Financial-Corporation-REVIEW-VO-Financial-commitment-to-total-customer-satisfaction-V-905317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Free Service

AUTHOR: VO Financial Corporation - (United States of America)

We have made an offer to this client to provide services for free. The only thing that would be required is an apology upon completion of the service.



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#2 UPDATE Employee

We got this the following morning:

AUTHOR: VO Financial Corporation - (United States of America)

Testimonial for:

Service provided by the VOF:  Debt Reduction Deed Replacement
Client:  Mr. and Mrs. Gordon McRostie from Colorado

After agonizing with regret for our purchase of vacation investment, which over time has been a progressive burden to us, we are so relieved to know there are a few honest people who still exist!   The sweet talkof salespersons which pushed their agenda by deception and manipulation and by persistently ignoring their clients efforts to decline upgrades and the increasing maintenance fees left us with debt we struggled to resolve. 

Adding insult to injury, we also lost money and trust of groups who promised to help sell or rent our timeshare, to no avail.  Having been burned several times, we were reticent to try one more time when we came into contact with Vacation Ownership Group.  You have been an answer to our prayers!  Using your website to tell-it-like-it-is in exposing timeshare fraud helped convince us of your integrity.

How thankful we are to you, VO Financial, for your integrity, gentle spirit and mission focus of guiding us to see light at the end of the tunnel and find resolution in our desperation. You have stuck with us every step of the journey.  Your assurance to us that the process would be done correctly will not be forgotten. We are grateful and relieved at the outcome.  We cannot express adequately our appreciation of the quality of your Cape Cod personnel. 

~~~~~~~~~~~

A personal word to the President and CEO of,  VO Financial:

We wish to take this opportunity to express our sincere thanks for the contact and help that Jake Laurie has been to us since late January this year.  He has been consistent and reassuring in our phone conversations and guidance in the process of disengaging with our developer. 

Thank you, too, for being a firm that has shown integrity in exposing the deception in the timeshare vacation business on your website.  And we are so grateful to have been offered a legal way out of debt.  Jake has been a great consultant for us as he has walked us through the whole process and we now have in hand a letter from our developer confirming that our contract number has been cancelled and their collections activity has stopped.

We consider our contact with VO Financial to have been a God-send. 

Our best wishes for your continued aid to many hurting, well-intended people,
Gordon and Daphne McRostie

(The words in the text has not been written bo VOF but but an actual client)
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#3 UPDATE Employee

In Addition:

AUTHOR: VO Financial Corporation - (United States of America)

It really is quite simple, our services cannot fail, and you can consult with a licensed attorney to verify this prior to ever doing business (we even recommend it). In this case we will do one better just too once again prove our points that reading online, and being uneducated about a situation or company is sad because it leaves you in the same place you have always been, unhappy and in debt more than you can handle because you believed untruths.

So in closing, this (Non-Client) may e-mails customercare@vofinancial.com and we will fix all of your problems for free, once we have completed service all we will require is you come back on this site and apologize to us and the consumers you wislead with your assumptions. Your obligation in the contract will be that.
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#4 UPDATE Employee

Correct

AUTHOR: VO Financial Corporation - (United States of America)

This client is correct in this post. We are not a listing or re-sales company and we will not be paying off exisiting timeshare debt. Unfortunetly this client has some skeptisim and isnt clear on what we do for her. First for this clients comfort we are willing to assist this client through and alternative financial program which will not require her to come up with the money as an act of good faith, and secondly we will provide what we are going to do so it may be verified.

As the Service Agreement clearly sets forth, after VOF verifies from a client the exact nature of the fraudulent sales tactics and/or misrepresentations the client encountered during the purchase of their existing timeshare from a timeshare developer, VOF will gather a case file on that client. Based on VOFs experience in the timeshare industry, VOF will then decide what type of services best suite the particular clients file and financial situation. If it is determined that the client wishes to eliminate the debt owed on account of its existing timeshare, VOF will walk the client through this process. Based on VOFs experience and the nature of timeshare properties, VOF will consult with the client about stopping all payments on the existing timeshare debt in order to eventually obtain a deed in lieu of foreclosure. VOF will work with the client during this process, which normally takes 150-180 days, by consulting about how the process works and providing stop call letters to the client so they can send to their mortgage holder in order to stop the harassing debt collection calls. As the federal Dodd-Frank Act permits, timeshare mortgages, as opposed to residential personal mortgages, are specifically permitted to utilize the non-judicial foreclose process i.e. a deed in lieu of foreclosure in addition to other state specific legislation permitting the same (FL Ch. 721). In addition, a deficiency judgment will not be entered against the client after they receive a deed in lieu so as to eliminate all obligations associated with the timeshare and the accompanying debt.

(This is why our services should not construed as paying off this existing ownership)

Facilitating the purchase of a new timeshare ownership?

As the Service Agreement clearly sets forth, when VOF enters into the Service Agreement with a client, both parties also simultaneously execute an Assignment of Contract. The purpose of entering into the Assignment of Contract is due to the fact that VOF does not hold legal title to any timeshares, and the Assignment permits VOF to provide the service of facilitating the purchase of a
new timeshare which the client requests pursuant to the terms of the Service Agreement. In order to complete the purchase of the new timeshare, VOF works with an unaffiliated licensed title and transfer company, who deals on the secondary timeshare market. VOF then enters into a contract for resale with this title company in order to facilitate the purchase of the timeshare for the client through the Assignment of Contract. This is to provide the owner with the same ownership but free and clear of an liens or encumbrances. Usually the ownership required is requested to be a lessor amount than there current account as to lower maintanence costs as well.

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