• Report: #621145

Complaint Review: VON FALCONER K9 TRAINING FACILITY

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  • Submitted: Wed, July 07, 2010
  • Updated: Sun, February 10, 2013

  • Reported By: Kedo — San jose California United States of America
VON FALCONER K9 TRAINING FACILITY
750 Comstock Lane santa curz, California United States of America

VON FALCONER K9 TRAINING FACILITY VON FALCONER K9 Intentionally breach the contract to resale returned dog with higher price without refund to customer santa curz, California

*Consumer Comment: 2 cent on von falconer

*Consumer Suggestion: Von Falconer Customer

*Consumer Comment: Von Falconer dogs

*Consumer Comment: Curious

*Author of original report: VON FALCONER K9 TRAINING FACILITY SOLVED THIS ISSUE WITH ME!!!

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VON FALCONER K9 TRAINING FACITLITY is not an ordinary dog kennnel which sells and breeds dogs,they are also the POLICE K9 TRAINING CENTER of SANTA CURS POLICE.

They sale their dog from $1250~$8500 and up. Such a breeder should be safe for buyer to trust and buy puppy from them,but the truth is not.

DO NOT BE FOOLED BY THE "POLICE CAANINE TRAINING CENTER" TITLE LIKE ME.

DO NOT TRUST THEIR PUPPY EVALUATION.

THEY BREACH CONTRACT LIKE NOTHING.

What they are doing to me shows that :

"They INTETIONALLY SELL HIGH-DRIVE and HARD-TO-HANDLE puppy to normal family who requests a PET DOG.

When the family can not handle the puppy when it gets a little older,the family usually will ask help from breeder.

And VON FALCONER K9 TRAINING FACILITY WILL TRY TO CONVINCE THE BUYER TO PAY FOR THERIR TRAINING CLASS AND MAKE MORE OUT OF A SALE.

If the family chose to return the dog to them,

THEY WILL TRAIN THIS RETURNED DOG AND SALE IT AS "PROTECTION DOG" FOR WAY MUCH HIGHER PRICE WITHOUT REFUND TO THE ORIGINAL BUYER WHO HAS BEEN SET-UP BY THEM.

They do offer replacement option,once buyer take the replacement option,most likely the buyer will be in the same trick cycle again."

PLEASE READ TO KNOW HOW A POLICE K9 TRAINING CENTER ACTS LIKE GANGSTER AND CRIMINAL:

March-23-2010

I requested a calm personality female German shepherd puppy and bought it for $1150 from Von falconer training facility as a pet,a family companion. This puppy's father's name is Heiko and the mother's name is Bowie,the names are showed on the contract. After I returned home,I found that this puppy cries over eating,drinking,running,be petted,be held in the arms,and she tries to bump her little head on to fencesand walls while running with full speed whenever she has a chance,which is NOT NORMAL AND DANGERIOUS. So I started to think to return the puppy.

March-24-2010

Von falconer emailed to tell that the puppy's mother is not the one on the contract,she has a different mom. I decided to return this puppy and refund at this point since they are not honest. I start to contact them with emails and phone but have no response.

March-26-2010

They agreed to take puppy back and refund me after they resale it with a lot of struggle. I took the puppy back to them ad signed another contract made by them which states that they will refund me after they resale this puppy and the process may take up to 4 months.

They named this puppy with a name very similar to my wife's name and insist to sell it for $2000 on internet despite we asked them to lower the price for selling it easier.We are so stressful and feel deeply insulted.

June-2010

They emailed to tell me that they are going to charge me the ridiculos "boarding fee" starts from June-12-2010 plus the "training fee" for this puppy. I did not have any agreement of the training or boarding with them nor be told there will be one. I refused their request.

Latter one of my friend is interested in taking that puppy,I contact Von falconer to ask them just to release the puppy to my friend,instead of doing that,they ask us to pay $300 to cover the fees for the puppy staying in their kennel,THIS IS RIDICULOUS.

July-6-2010

Von falconer emailed me to threaten me to take the puppy back whithin 72 hours otherwise the contract will be off and VON FALCONER WILLL KEEP THE DOG AND THEY WILL SELL IT FOR $2000.

They breached the contracts twice and not only refuse to refund me but also try to keep my $1150 in their pocket plus earning additional $2000 by reselling the puppy I paid for.

From the point they insult my wife , it is not just about money to me any more.

I WILL TRY MY BEST TO LOOK FOR JUSTICE.

 

 

 

 

  

 

 

  

 


This report was posted on Ripoff Report on 07/07/2010 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/VON-FALCONER-K9-TRAINING-FACILITY/santa-curz-California-95060/VON-FALCONER-K9-TRAINING-FACILITY-VON-FALCONER-K9-Intentionally-breach-the-contract-to-res-621145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

2 cent on von falconer

AUTHOR: kira - (United States of America)

Adding my experience with von falconer

A year ago, I was looking for a german shepherd and my coworker recommended me to them. I check out their website and knowing they work with law enforcement and train police dog and i feel confident at them so email them scheduling an appointment to check out some of their puppies.

At the time i request for a best temperament puppy since this is our first dog.  When we get their, bryan showed us 4 months old puppy, smells so bad, cover with poops and very high energy.  I'm okay with the dog since it has long coat and looks friendly, but the bad smell and the size at already at 4-5 months, i would prefer to start with a puppy from 8 weeks and watch him grow.

So they bring out another puppy, and there's nothing wrong with it, but i just don't like the color of it.   So i ask if we can see the whole litter of all our puppies so we can choose.  But they said that's all they got all this time, we pursue me and keep telling me to get the first dog.  I tell him i'll go home and think about it since i kind of like the first dog too.

So the next few days, i ask him more detail of the first dog, like pedigree of the parents, health cert on the parents and etc..... They didn't email me back any info , i email back a few times continue to request for those info, but they are unable to provide.   At this point, i know this is not the right place for me.  

By paying $1200-1500 for a pet quality puppy, most breeder should be able to provide pedigree of parents, all the ofa health certs, and they should have temperament evaluated on the puppies.  I'm not saying their dogs are bad, but i just don't know where their dogs came from.  If anyone should buy a dog from them, i would highly recommend you should ask fully for any paper and pedigree.   
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#2 Consumer Suggestion

Von Falconer Customer

AUTHOR: Merry Wife - (United States of America)

We bought our GSD from Von Falconer eleven years ago.  I think that while Von Falconer may be somewhat erratic, he breeds incredible dogs.  Our girl Zoe was, simply put, stunning.  I don't think I've ever seen a more beautiful dog.  She was very healthy and had the temperament promised.  She was so incredibly loving and loyal, the perfect companion.  My son was just a year old when we got her and she watched over him like a second mother.  Every night she would station herself by the front door, knowing she had to guard the house.  We never trained her to do this.

With that said, Zoe was a handful as a puppy, but from what I know about the breed, that is pretty common.  She required consistent training and many opportunities to burn off energy.  But, when her needs were met, she was just fine.  It took a long time to teach her to walk on a leash, but that had more to do with my inexperience than her inability.  Now you can buy these harnesses that prevent pulling and can reign in the most determined dog.  

Zoe ended up being the neighborhood therapy dog. One she was four, I went back to work full time.  One neighbor asked if he could walk her and have her as company during the day.  Another wanted to walk her every evening.  My mother also wanted to steal her from me. 

My experiences with Von Falconer himself were not the best.  We felt he was somewhat flakey and erratic. For example, he gave us a time to come by the facility to get Zoe, then changed the time as we were 1/2 way there (a70 mile trek).  We also had a problem with a pick up when we boarded our dog with him.  In both cases we were able to resolve the confusion directly with Von Falconer.  He was weird but responsive and responsible.  He never sent us her papers, but we never followed up either.
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#3 Consumer Comment

Von Falconer dogs

AUTHOR: Mandy - (United States of America)

After getting my own GSD from Von Falconer, I just wanted to add my own observations to the original complaint.

The dog we bought is an intense, high drive GSD. When we went to see the puppies we told staff that we wanted a family pet and companion. Being inexperienced about choosing a puppy, we went with the one that felt right for us. Now an adult dog, the GSD we bought is one of the most beautiful GSDs I've ever seen and receive many compliments.  Looking back I feel that the staff at Von Falconer's should have picked out a pup for us, knowing their individual temperaments and history of their parents. Our dog has needed an extensive and intensive amount of training to get to the level we are at. I've owned three dogs prior to this one, 2 non-GSD's and one GSD mix. Never did they need the level of training I've had to do with this dog.

I've met another owner with a high drive dog from them. I've also met a really sweet dog with a calmer temperament from out of our same litter and randomly someone on a hike in Carmel that had an easy, calm off leash dog from Von Falconer, they are out there.

As the original complaint stated, the paperwork was incorrect. We never received our AKC papers, so I do believe there is some sloppy business practice in that area.

So after a few years of experience and talking to other GSD owners, a good breeder should be able to pick out the right dog for you, even tell you to wait for another litter if they know their current pups are not suitable for you. You, as the consumer should read about the different types of GSD's. There are working stock, American and European show lines, all with different qualities. So I just wanted to write this to help educate any other potential consumers of Von Falconer.
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#4 Consumer Comment

Curious

AUTHOR: M - (United States of America)

I'm curious if the poster above is capable of reading english well enough to understand a contract, based on their publishing of this comment with more misspellings than a preschool spelling class. I have had nothing but positive experiences with Von Falconer and their contract is straightforward and very simple to read.
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#5 Author of original report

VON FALCONER K9 TRAINING FACILITY SOLVED THIS ISSUE WITH ME!!!

AUTHOR: Kedo - (USA)

After communicate directly with ERIC VON FALCONER,the founder of VON FALCONER K9 TRAINING FACILITY,this issue has been solved quickly.

Von falconer k9 trainning refund me $800 via UPS,I receive the check on 7-12-2010 and deposite onthe same day.

As a business owner,ERIC VON FALCONER is being resposible and willing to listen to buyers directly,he cares how consumers feel and will make effort to satisfy buyers and solve the problem with them positively.

I appreciate the quick response of ERIC VON FALCONER and the effort he put to solve my problem.

I believe that VON FALCONER K9 TRAINING FACILITY has become a better place for dog buyers to be confident to do business with after this issue.

 

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