I ordered this service over the telephone. The equipment was sent to me in the mail. I had to connect the phone myself.Just recently the service had gotten real bad, all I could hear was static and no one on the receiving end could hear me. I called tech support and the person I spoke with just kept making me disconnect all kind of wires and reconnect them. He didn't know any more than I did. Finally I told him to cancel the service.
I was then told for the very first time that there would be a 39.99 disconnect fee. I told them I would not pay it, but unfortunately they had my credit card number and immediately withdrew the fee from my account.I wrote several letters requesting they credit my accound back the fee.My complaint was that never at any time was I told anything about this fee. Had I been told this I would not have ordered the service. As a matter of fact, I had canceled one time before and was not told at the time either anything about the fee, nor was I charged it.
I wrote the B.B.in Holmdel,S.C. and the Attorney General here in Baton Rouge. They both sent me a copy of the letter Vonage sent them,saying that that was the policy of the company.
I wrote the B.B.B. and the Attorney General both and told them, of course Vonage would not admit to any wrongdoing. I asked them what was the purpose of contacting them at all if they were just going to go by what they reply and let it go.I told them I thought that their position was to protect the consumer, not the people who were ripping off the consumer. I am 86 years old, and frankly I am tired of being ripped off.
Denham Springs, Louisiana