My account # with this company is (Account Number: *********) and I have contacted my lawyer in regards to the illegal practices of this company. I joined vonage several years ago when none of these bogus contracts rules existed and therefore I am not under obligation to be forced into anything with this company. I called them to cancel my service and they told me that none of my passwords were correct and they could not access my account.
I hung up and called back and stated that I wanted to make sure that they had the correct credit card number on file and gave them the same passwords and they confirmed which cc I had on file. This is proof that they could access my account. The pretended they couldn't when I wanted to cancel. I called my lawyer and explained to him that they play games and hang up on you or put you on hold for 30 min or they pretend they are the managers when you call.
I have called my local news station and requested for them to do a cover story on vonage and we are working out the details and of course I will be referring people to the over 400 complaints on rippoffreports.com. My lawyer advised to call them one more time to request the account be closed and if not we will be sending a letter to the headquarters and then I will be filing a lawsuit in small-claims court to sue for damages and harrassement.
They have put my phone number in a computer which calls my cell phone repeatedly for about 30 minutes a day. (Pure harrassement) when you call them back they give you a sob story that none of the passwords that you gave work. If I set the passwords surely I would know them but for some strange wicked reason when they need payment info your password works.
For all of you demons who have nice things to say about this company you should all let me pour you a nice drink. I hope you all share the same jail when this company goes under. I will be calling them monday and after that I will be following up with the local news and then if my account is not closed and no further charges are added then I will file a claim in small-claims court and we will see what they can and cannot remember then.
Newburgh, New York