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  • Report: #1089898

Complaint Review: VONAGE

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  • Submitted: Sun, October 06, 2013
  • Updated: Sun, October 06, 2013

  • Reported By: Carolina — PINE LAKE Georgia
VONAGE
Stone Mountain, Georgia USA

VONAGE Intentionally misleading marketing....... Stone Mountain Georgia

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I was shopping @ the local Walmart on Memorial Drive in Stone Mountain and passed by a table set up with a phone set on display and a hand lettered (on notebook paper) sign that said "Phone Service $9.99".

I stopped and asked MANY questions.  I was assured that the service involved NO contract.  I would be able to call ANYWHERE in the world unlimited.  Several times I had an urge to walk away from making the transaction as the Vonage rep was having extreme difficulty entering my info on a hand held phone.  She repeatedly mispelled things and the system would kick them back out.  At one point she handed me the phone to enter my own info.

I gave my debit card and was processed for $17.00 and some change.  When I got home I went online and was unable to access my account as the service rep had entered the wrong home zip code.  I did some online searching and decided I had made a terrible mistake.  I called VONAGE and said I wanted to cancel EVERYTHING and get a refund.  I was on hold and switched from person to person.  When I finally got a live person they tried every offer to get me to reconsider.  I told them I had already been deceived the service was only $9.99 for three months and it wasn't really unlimited either once it reached the $75.00 mark.  The service was actually $26.00 a month.  I read bad review after bad review,  Not long after our conversation I had a $16.44 refund appear on my account and I can only HOPE that is the complete end of my relationship with VONAGE.


This report was posted on Ripoff Report on 10/06/2013 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/VONAGE/Stone-Mountain-Georgia/VONAGE-Intentionally-misleading-marketing-Stone-Mountain-Georgia-1089898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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