- Report: #539206
Report - Rebuttal - Arbitrate
Complaint Review: VP Club US
VP Club USInternet United States of America
VP Club US Vista Print Rewards Falsely claimed I enrolled in Vista Print Rewards, and charged a $17.95 membership fee to my credit card. Internet
My last order was 16 months ago - in August 2008.
Now 16 months later in December 2009 - "VP Club US" charged my credit card (number from that order) $17.95 for a membership fee to their "Vista Print Rewards" program.
Their automated phone system (tel 888-243-6185) states that, in August 2008, I "accepted" this membership by clicking on an internet banner ad. I never did so.
I was able to obtain my "Vista Print Rewards" membership number via the automated phone system. However, I had to enter the credit card # that they charged me, so I'm a little concerned about giving them my # again.
With my membership number, I found that by going as far as I could in the automated system, I was eventually able to wait for an Operator.
She said she would refund the charges and cancel the membership. She did not offer a confirmation number for the refund & cancellation, however, I asked for one and she gave me the confirmation number and her first name.
If the refund and cancellation do not take place, I will report back here.
This report was posted on Ripoff Report on 12/14/2009 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/VP-Club-US/internet/VP-Club-US-Vista-Print-Rewards-Falsely-claimed-I-enrolled-in-Vista-Print-Rewards-and-cha-539206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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